Application manager / Partial service - UCCX 8.5

[dsalamanca]

Hello there,

Generally I am able to troubleshoot a subsystem on partial service looking at the MIVR logs but at this time I don't see anything.

I restart the UCCX engine and immediatly I download the logs, I see how everything is restarted but I don't see the reason why the app service remains in partial service.

Any idea with that? I attach the logs just in case. It's a HA configuration so I am attaching the logs from both servers.

Thanks in advance

[Aaron Harrison · Accepted solution]

Hi

This will be your problem:

3075: Apr 25 09:06:21.243 CEST %MIVR-APP_MGR-7-APP_DISABLED:Application disabled: Application=App[name=AreaRedes,type=Cisco Script Application,id=7,desc=Area de Redes,enabled=true,max=20,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=2012-03-13 15:57:09.0,recordId=285,desc=Area de Redes,name=AreaRedes,type=Cisco Script Application,id=7,enabled=true,sessions=20,script=SCRIPT[pruebas.aef],defaultScript=,vars=[,,,,,,,,,,,,,,,,,],defaultVars=null]]],Exception=com.cisco.app.InvalidApplicationException: failed to load script; nested exception is:

com.cisco.script.ScriptNotFoundException: user script '/opt/cisco/uccx/Scripts/user//pruebas.aef/

Looks like pruebas.aef has possibly been deleted?

Set that application to a different script or something to prove it...

Aaron Harrison

Principal Engineer at Logicalis UK

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[dsalamanca]

Exactly!

I was looking for the word "Partial" and I didn't see this line. Next time I'll use another criteria, many thanks!