Contact Center

Hi,We have deployed HIPCC 8.5 recently with CVP 8.5, configured everything end to end, now calls are landing as expected, but we have observed that one of the CICM router/logger database doesnt capture the calls details in TCD and RCD, some agent hal...

Hi, I seem to have some problem using the Set Contact Info function.Attached is a screen shot of my script.When caller hangs up, the call will flow to the Exception (ContactInactiveException) Goto LABEL0.And the on the LABEL0, it will clear the Excep...

Hi All, I have looked in the forums but couldnt find anything, Can anyone guide to me where i can find the recommended windows patches from cisco for UCCE products?ThanksHassan

Hello Eveyone,I am trying to explore is there an option to set the system default prompts for numset and date to male voice for English Langugage Best regardsVinay

Hi all,I have a small issue with UCCE reporting on calls that end in an IPIVR script.  What I have setup is a UCCE script that sends calls to IPIVR where they are presented with a menu that allows them to leave a voicemail, enter account payment info...

Setup is UCCX and UCM 7I'm looking to figure out for inbound calls, how to take the inbound caller ID and pass it back out the CCX/UCM when using a Call Redirect step in the script.  The Cisco is acting as the main IVR, and based upon what option the...

Hello,I have a PG which is jumping from side to side each minute after a week working fine. To avoid this problem, I make a Reboot of the server and it works fine for 1 week.The error showed from PGAgent is Error [64] The network name is unavailableW...

Hi all,    I'm trying to setup a CCX HAoWAN deployment but I'm findind some problems trying to add the second node to the cluster.    The servers are installed in different sites and with different subnets. When I try to add the second server to the ...