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Hi All, I have looked in the forums but couldnt find anything, Can anyone guide to me where i can find the recommended windows patches from cisco for UCCE products?ThanksHassan

Hi all,I have a small issue with UCCE reporting on calls that end in an IPIVR script.  What I have setup is a UCCE script that sends calls to IPIVR where they are presented with a menu that allows them to leave a voicemail, enter account payment info...

dsemmler by Enthusiast
  • 4 replies
  • 0 Helpful votes

Hello I have a Lab of ICM 7.5.8 in mode duplex, I need to test the upgraded here, what recomendation exist for to do upgraded. I have side A with one PROGGERS servers and side B with PROGGERS server and another server for AW&HDS&Webview and another s...

Hi Guys,My Customer is having the following problem: Always that a new Agent is add, in the first login receive the message "The ID entered is not found", as solution, he restart the Service Engine. I Verified in the same forum that the problem can b...

wilsonsant by Frequent Contributor
  • 2 replies
  • 0 Helpful votes

Setup is UCCX and UCM 7I'm looking to figure out for inbound calls, how to take the inbound caller ID and pass it back out the CCX/UCM when using a Call Redirect step in the script.  The Cisco is acting as the main IVR, and based upon what option the...

We are using Cisco IPPCX (version 7.x).  If I configure a Cisco  Supervisor, is there a way that I can have him see all the calls that are in each queue?  I tried to make the Supervisor part of more than one queue and I was hoping that he would be ab...

julio by Beginner
  • 5 replies
  • 0 Helpful votes

Hi all,    I'm trying to setup a CCX HAoWAN deployment but I'm findind some problems trying to add the second node to the cluster.    The servers are installed in different sites and with different subnets. When I try to add the second server to the ...