Hi All,I have a requirement of calculating how many calls are there in queue at a particular moment, as the client wants to drop all the calls if there are 5 calls waiting in the queue.I am using ICM 8.0Any help would be great.Thanks
cisco unified communication manger expressRemote site agents are getting the error "Cannot change agent state because the phone is out of service." But the phone is operational. No network changes have occured so this has me confused as these agents ...
Hi there !when clients are going to be handled by an agent, the client hears only one ring .. meanwhile the agents phone is ringing.. but the clients don't know..1. how can I make the clients hear all the rings ? 2. is it possible that the clients d...
I'm trying to export real-time and historical report to Excel format in my lab environment with no sucess. When I click export button, I receive "error on page" message. Does anybody here got same problem? Any sugestion?
Wow, I come to add the SNMP snap-in and it's not there. I've done this a hundred times on W2003 so just expected the same business. As you probably remember:1. Type "mmc" in the Run box2. Under "Console Root" select File -> Add/Remove Snap-in3. Find ...
If you have any issue where one side of the Database is corrupt and replication isn't working properly. Here are the steps that you can follow1. Confirm the NIC configurations on both servers before proceeding.2. Stop exiting replication connection b...
We have CUCM (7.1.5.32900-2), we do not have Active Directory integration,Is it acceptable practice if a user leaves, to just change the name on the End User config within CUCM, (setting up for use as a CAD agent), rather than deleting and creating n...
Hello ,Could you please some one suggest me what are the steps to follow to confirm a log in agent should recieve a call via UCCX?I have finished the following steps:1) Configured demo agent in UCM and associated with an DN2) Installed CAD in the Ne...
I am sending data collected from a CVP application back to ICM in the array variable user.microapp.FromExtVXML(0). Now I want to parse the data and put it into ECC Variables. I can do all this but one issue: how do I handle data that can have vary...
I'm currently using CCX 7.0.2 and I'm planning on upgrading to the Linux version 8.5 in the next couple of weeks.I looked thru my scripts and a few of them reference XML files. Once I upgrade, what location do I specify in the script to reference th...
Hi - we have a customer with a UCCX-QM server that ran out of disk space - is therea guide to describe the recommended process to move recordings off the QM server to a SAN or network drive. Is this an automatic off load setup in the configuration. ...
Hello UCCX Team,Hi, Looking at the RND for UCCX, I came across the following. My customer is looking for call recording by default for all agents in a contact center. The following description seems to provide that. Can you please provide some inform...
