AQM ONly Recording One Way Audio after call is transferred between Agents

[Ben Morgan]

Hi Guys,

I have a scenario where a customer calls into an Agent. Both audio streams are recorded fine.

Next the Agent transfers the call to another Agent.

The conversation between the two Agents is recorded, so both audio streams.

Now the the first Agent completes the transfer.

The recording is now only one way. The customer voice (inbound) is the only stream recorded. The Agents stream is not recorded?

Has some come across this scenario?

All Agents have desktop recording enabled.

AQM 10.5

Thanks

Ben

[ericlinji]

Hi Ben,

Do you solved this issue? We have the same problem with recording. Our recorder system is Red Box. Working on it till now...

Hope you can share us your solutions.

Thanks in advance.

Eric

[Ben Morgan]

Yeah, we did. We bumped it up to the latest SU for 10.5.

Cheers

Ben