Automated Queue Size

[rbpollock01]

Is there a way to have the automatic queue size in ipcc 4.0.4 change depending on the number of available agents? We have a customer who want callers to get a busy if the queue is full.

[Dennis Fogler]

The Get Reporting Statistic Step can be used to get the number of available agents and the number of calls in queue. From here you can use a series of "IF" statements, in your script, to compare the number of calls in queue to agents available and play a busy if needed.

[rbpollock01]

Do you know where I can get some kind of Documentation for advanced scripting?

[Dennis Fogler]

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_programming_reference_guides_list.html

[rbpollock01]

How do you refer to a predefined variable in the expression editor. I am trying to use a couple variables with math to create an integer.

[DrEAmlessoD]

If there is only a single queue, you don't need to program any logic to do this. Once the number of licensed ports is exceeded, additional calls will ring busy (unless of course you specify a busy action on the trigger).

[rbpollock01]

There is 4 different queues and the number of available agents is not constant.