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Automatic Recording of calls

BRIAN CONRAD
Level 1
Level 1

We recently rebuilt an older IPCC 3.5.4 server that went down. The Contact Center Supervisor wants it to automatically record all agent calls. Manual recording is working. How can I accomplish this?

1 Reply 1

wong34539
Level 6
Level 6

The automatic recording of calls by agent can be done by creating a CAD Workflow in Desktop administrator.