Available API to the contact center Entreprise R.10 & +
Does somebody know the available API to the contact center entreprise (in release 10 and above) ?
I have seen that there are specific API for the Cisco E-mail Interaction Manager (EIM) and Web Interaction Manager called "Media Routing Interface" and "Agent Reporting and Management Interface" : does somebody know whether these inte"rfaces are available for external application and, if yes, where they are documented ?
(I refer to "Cisco Unified Web and E-Mail Interaction ManagerSolution Reference Network Design Guide, Release 11".
It helps me but is not sufficient : i need to check agent availability and book him for an activity (like WIM does "Cisco Unified Web and E-Mail Interaction ManagerSolution Reference Network Design Guide, Release 11").
To make my question more accurate : does somebody know whether these interfaces (for EIM & WIM) are available for external applications and, if yes, where they are documented ?
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Don't you just hate having to run RTMT in a virtual machine, well here it runs in an app for mac. I have complied a version for CUCM 14.x ( from a version I got for 11.x ) It works on older versions also. Here it is https://haffi.is/rt...
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The purpose of this document is to provide troubleshooting insight into a well-known issue for the IM&P nodes when going to the Presence Topology Page and seeing all the services as Unknown, even though they are started as shown on the ...