Dear,
we have UCCE 10.5 , based on attached pic we need to transfer a call that come after working hour to PSTN number , when the value
of IF ==0 it should goes to PSTN number
Hi,
When I try to use dumlog utility it gives me below error
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EMS library: LoadLibrary failed. GetLastError() returned 5Couldn't access Message resource file for Facility Code 0x1...
Hi,I've been tryin to get the finesse up and running, but i'm getting the invalid user id/ password error when i try to login..i've entered valid parameters in the finesse admin page..and have also verified to user mapping of the awdb database in the...
Hi all,
I remember there is a way to reset agent state/status from Agent PG through some command line. It seems like after a change in skill groups, this agent (occurs intermittently) stops receiving new request (call/email/chat).
Anyone have that ...
Please let me know the difference between the below call type, customer needs information for inbound calls via CSQ to the agents, which call type we need generate reports ?Outbound on Non-IPCCOutbound on IPCCInbound Non-ACD on IPCCInbound ACD
Good morning,
Building some new CSQ's and I am trying to have the name of the CSQ's display on the CAD. Filled in all name fields everywhere that it is available and it still is only displaying the number. Anyone with a suggestion.
Thank you
UCCX ...
In CUIC, when a report is ran, is it possible to ensure the headers are not moved when scrolling? Example when i run the agent detail report, i don't want the Agent Name, Skill Group Name, DateTime, etc. to move when scrolling down
Greetings,
I swear I posted this yesterday however, I'm not seeing it. Anyway, thanks again in advance for your time! And so, we do a lot of stuff with the Caller's ANI, however, we did not anticipate them passing "Restricted" as their ANI and so th...
Hi,
I'm building Contact Centre setup with ICM version 11.0.1. Currently in ICM Call Router, DBAgent Service is getting restart automatically on every 30 seconds with the error "ra-dba Trace: Partner has requested a restart due to incorrect LastUpdat...
Hi
I want to know that is there any way to figure out the number of times a call had put on hold by an agent?
From TCD, we get the hold duration but from no where that for how many times the call had been put on hold by the agent.
Seeking experts he...
Hi,
We all know that UCCE servers the services should always be Automatic.I wanted to know is there any scenario where it changes to Manual ??
Also if the Router/PG are set to manual on A side and other side its automatic what will be the impact.
...
My customer use QM10.5 (network record). They need unlicense user to login to QM desktop and play recorded files and act as manager role to listen agents record files. So, unlicense user can login but no recording tab to play and search file. I'm not...
Due to Telco required Account codes on our PRI we have dedicated analog lines for outbound dialing on our 2921 router.
We have configured CPA and CUBE on the gateway but for some reason as soon as the call is picked up it goes instantly to the IVR S...
Hi,
I am unable to login into CTI OS client.
When i use the login ID it gives invalid agent or password.
When i use Peripheral ID in the login name it gives me error 10125 invalid Instruement.
Am i missing some config on call manager. All the phon...
