We are having problems finding a solution to give proper and accurate feedback to callers about wait time.
Did anyone found a reasonable solution or a reasonable compromise to this problem?
Any out of the box ideas? Is there a way to reset the counters a few times a day to avoid using a 24 hours statistics? Any other magic formula or simple formula that can be scripted to calculate and present more accurate info?
I appreciate you help and suggestions!
Eugen
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We are running UCCX System version: 10.5.1.11001-49
