Contact Center

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        This community is for questions about using Contact Center developer functions.
See the Contact Center Knowledge Base for answers to some common questions.
For production deployment issues, please contact the Cisco TAC.
For direct help with developer issues, please open a ticket with DevNet Developer Support.
Developer ticket support for Contact Center is only available for Finesse and Task Routing.

Forum Posts

Hunt Group Reporting

Good morning Community,   Is there any way at present we can actively monitor which users are logged into Hunt Groups within Jabber 11.9.2.  Is there a product or a report that we can see in real time or even historically to see whether our users are...

Flitdog by Beginner
  • 0 replies
  • 0 Helpful votes

VXML router config for CCB

Hi All,   I am using an asr 1006 (RP2) as a cube router. I want to set up applications (for ccb) via dial-peers but dont think its fully supported (see below article... it's a bit vague though):

Josh Kurtz by Enthusiast
  • 0 replies
  • 0 Helpful votes

IVR based outbound campaign

Hi everyone, I have to create campaign to IVR purpose. Scenario: Dialer call the customerCustomer may have hear the announcementThen customer must be connected directly to agent form skill group I made a script but it not works properly (attachment) ...

harageri1 by Beginner
  • 6 replies
  • 0 Helpful votes

How to disable wrap-up gadget in Finesse

We have developed a custom wrap-up gadget with a search bar. I want to hide or at least disable the default wrap-up gadget on Finesse layout.    From the first look, what I knew is, we cannot disable it as the wrap-up gadget is the part of the header...

No detecta disk0:

Hi, I have the ASA 5555-X. I restart the asa, but when is booting, I get the error of is not detected boot image. I enter in rommon and start with other image and I view the space in disk and I get 0 bytes free. I try to restore a backup and do the c...

albertfle by Beginner
  • 0 replies
  • 0 Helpful votes

Resolved! How JVM Memory is Shared between CallServer and VXMLServer (Combo Deployment)

Details :- Combo Deployment on Same VM (CallServer + VXMLServer) C:\Cisco\CVP\JRE // JRE LocationC:\Cisco\CVP\VXMLServer\Tomcat\ // VXML Tomcat LocationC:\Cisco\CVP\CallServer\Tomcat\ // CallServer Tomcat Location      Registry Path:- [HKEY_LOCAL_MAC...

jimmy jain by Enthusiast
  • 5 replies
  • 0 Helpful votes

Resolved! Custom report

HelloI've created custom report using a parameter that i retrieve from the callvariable10, based on sql joins with contactcalldetail and agentconnectiondetail reportsthe issue is when the barge in option is used. the handled call is doubled.Could you...

Resolved! OTHER_IN and AGENT_INSIDE Call types ?

I need the understanding of the OTHER_IN and AGENT_INSIDE call types, to handle those effectively. I have looked into the Cisco Finesse Web Service Guide but I haven't found sufficient information from there.In the case of consult call sometimes the ...

CUIC Reporting issue

Hi, I have CUIC 11.5 and while supervisor try to generate report from CUIC it says "You do not have any reports/folders.Create reports/folders." What could be wrong here? supervisor is given privilege to reports.. Please help!! 

Sonam by Beginner
  • 4 replies
  • 0 Helpful votes
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