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Hello Everybody Can you explain the license type of the license that needs to bought from Cisco for custom made UCCX applications (CUCCX system licensed for ICD)? Regards Marek Hello Everybody Can you explain

Hello everybody, I want to know if the custom made Uccx Agent Desktop application will work with Cisco Supervisor Desktop. Is this solution supported or Must we also develop replacement for CSD ? Many thanks for answers Marek

Hi Everyone, I have recently moved from Cisco TSP development to using UCCX-CTI because it provided more information about both Agents and Queues. But i have recently hit a snag where i cannot get any Call Event information on a Route Point? It is a...

Hi all, I am working on UCCX 8.5 outbound option. I understand that to accept outbound call I need to send SET_CALL_DATA_REQ to UCCX with BAResponse = Accept. Can someone explain me how to set BAResponse = Accept. I mean which variable in the reques...

Can someone confirm that if you leave the grammar field blank on the Filter tab of the Explicit Confirmation step, that it should accept Yes or No spoken answers, assuming the trigger is on ASR ports? Thanks

UCCX customer wants to send recorded audio to Nuance Web Transcription service, is that possible? I have seen that Recording step returns the recording as a Document, but I do not know how to upload this document to Nuance Web service. All the inform...

I am using a REST call to get a JSON reply back from our CRMs API - this all works and I get the reply placed in a string variable. When I watch a reactive debug, the string variable with the JSON response is using escape charaters for the double quo...

Hello, I am using simple script with get digit string and create generated prompt and working fine, but for example when entering account number 9999 I want to play my prompt (number you have entered is 9999) rather than reading back the number alon...

Is it possible to use a wildcard to retrieve the calling number for a Set Enterprise call info? I want to route calls based on the first 4 digits of the callers 8 digit extension. Any help is appreciated.

Hi All, I would like to interact with a web service from UCCX script. web service requires NTLM authentication. I tried to write a custom java class to interact with the web service. The custom java class requires commons-httpclient-3.1.jar for NTL...

Greetings I'm trying to update a resource via the put method using PHP curl as below. I keep getting 405 method not available. Has anyone tried this before? If so can you please share how to update the resource this way? Intention of this is to pr...

Hi   I am looking help for creating a survey script for my call center. i'll attach the script and error screen shot please if possible help me in writng a script..   my requirement is to stored the feedback from the customer through post call survey...

Hi Everyone ! I am writing a simple survey script to store the customer response through post call survey concept.   my requirement is put forward couple of questions and accept the feedback from the customer and stored in external SQL Database.   I ...

Hi everyone I am looking for solution of my survey script. I would like to write a simple survey script for our call center in which i'll take response from customer and save in my external SQL database which is integrated with UCCX. The UCCX i am us...

Hi all, Appreciate your advice / guidance on integrating 3rd party TTS (which is not currently listed in compatibility matrix) with UCCX v11.6. The understanding is for the supported TTS we are able to use the built in modules within script editor t...