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I have a script in which I do data lookup to several SQL servers and use TTS to speak the details to the caller. However, I use table views and it times out every once in a while, therefore, I need to change it to a stored procedure. I've obviously n...

Hi, Does anybody knows if this is possible? When an agent forgets and leaves the CAD open and ready, after the RNA UCCX leaves the agent not ready, there is way to forward an alert via pop up for agent desktop and send an email to the supervisor? ...

Hi All, I was asked to post this on this discussion forum.. I am hoping someone can help me (and my apologies in advance for my lack of proper terminology since I am not trained in UCCX at all). I wish to get live data on calls in queue (most importa...

Hi All, Please, I would be very grateful if you could support me with this script configuration. The idea is that a caller records several messages using the recording step. Eachresulted record is stored in a variable (document type). I would like to...

Hi, I have a problem to implement Continous Integration over my current IVR Application which contains Java and CallFlow projects. In the past, I used ant build tasks to build my application and deploy manually on the server. I'm trying to implement ...

Hi, question on populating into enterprise data in Finesse (CCX) with a middle ware server that works via an xml page. The call flow looks like this.. 1. We grab ANI off a inbound call to UCCX and write it to a variable 2. We make a HTTPS request to...

Hi guys, I have a customer that use UCCX Premium and use for IT Support ( CSQ ). Last week, he ask me that want to reconfigure the script to pointing to on duty after NBH, however in each week this pointing number changes. The number changes becau...

My credit card processing vendor updated their SSL certificates to SHA256 last week. Since then mi IP IVR has been logging the below alert when someone trys to pay via the IP IVR. javax.net.ssl.SSLHandshakeException: sun.security.validator.Validator...

Hi, In my UCCX script, I want to be able to get the dialog (call) id that corresponds to the dialog id that one obtains in the Finesse API calls and events. I have tried getting the 'Implementation ID' from the 'Get Contact Info' step, but that does...

I am working on UCCX scripting for IP IVR, till now i am very much successful, like having back office integration stuff. In my application i have to get a response from the user and then store in to the database. Actually i have number of questions ...

I've been working in UCCX scripting for a couple of years now, but only off and on and most of what I work on was here prior to me. I've been asked to build a new queue that is not related to any of our other queues. My question has more to do with...

Hi everyone, The customer has requirement.they want to know what is CSQ name on call incoming to them by greeting.Can you guide me.how to configure that or work around about that.

I have done some research for the last couple of hours. What I am finding in several post is everyone is using individual holiday check scripts now. In my 7.x system all 40 of my customers used one holiday check script that was passed 2 variables f...

Hi All, While trying to migrate our AEF scripts from 8.5 to 10.5 UCCX version, we are getting 109824: Mar 31 13:09:17.322 GST %MIVR-SCRIPT_MGR-3-EXCEPTION:java.io.IOException: unexpected return type: java.lang.AbstractStringBuilder for method: appe...

We are having problems finding a solution to give proper and accurate feedback to callers about wait time. Did anyone found a reasonable solution or a reasonable compromise to this problem? Any out of the box ideas? Is there a way to reset the coun...