cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
141
Views
1
Helpful
1
Replies

BargeIn feature in VXML Application

AliSyed
Level 1
Level 1

Hi, I have an application that has sequence of audio prompt using audio element and barge in option checked. When I press any key on the 1st or any audio prompt it skips the audio of all the prompts in between and goes to the last Yes No Menu element on the Invalid Input node. 

Can anyone assist me understand why and how this is happening? 

Start of Call --> Audio Element1 --> Audio Element 2 --> Audio Element 3--> Yes No Menu element.

1 Reply 1

janinegraves
Spotlight
Spotlight
That's the way Audio elements are.

Here's the workaround...
If you want the bargein to only be for a specific audio prompt, then use a digits element to play the audio. Set the settings to move on ASAP after the audio has finished by configuring NoInout timeout to 1ms
Max NoInout Count to 1. Max no-match count to 1. Min digits to 1. Max digits to 1. Connect all three exit states to the next Digits element to play the next audio.