Contact Center

cancel
Showing results for 
Search instead for 
Did you mean: 
cancel

Forum Posts

Hello Guys,Calls go to music via the execute scripts node in ICM (interruptible mode) when agents are interacting with other callers or when no agents are available; calls will reach agents once agents are available. When in unit interruptible mode a...

Roys1994 by Beginner
  • 304 Views
  • 1 replies
  • 0 Helpful votes

Hello Community, I have the following issue and need some guidance please. When attempting to upload a new certificate to replace one due to expire Friday, November 10, 2023 at 11:59:59 PM on CCX version 12.5.1.11003-511 we are encountering the follo...

Hi, All, When a call arrives at CTI Route Points, the MOH is playing during the queue for the agent. But when the call comes through MGCP-Translation Pattern-CTI Route Point - MOH is not played.    

utwo_0-1701861165048.png
utwo by Beginner
  • 1003 Views
  • 15 replies
  • 0 Helpful votes

Hi...I'm facing an issue after I re-host License MAC the UCCX from the TAC. And after that, the UCCX CLI shows the warning "test - validate_network : Error, hostname is missing from /etc/hosts".This warning only appears on Publisher, but on Subscribe...

iteka_0-1701721931550.png
iteka by Beginner
  • 287 Views
  • 1 replies
  • 0 Helpful votes

Hi All any idea or possibility if we want to create a schedule export in icmDBA as a backup config for PCCE in addition to backup SQL?  please give me input if you have any opinion or reason. thanks