Contact Center

I received the following payload when subscribing to the eAgentOfferContact event.   { "data": { "agentEmailId": "saeedayesha629@gmail.com", "agentId": "8bebb975-2bfb-4901-b464-fb014602a7f9", "eventTime": 1739127559815, ...

Customer is having issues with an existing UCCX 12.5 cluster, so we built a new UCCX cluster (12.5.1 SU3 ES06). Replication is up, system seemed to be behaving, it's licensed, etc.   However the fun began when we started trying to put a SAN SSL Tomca...

HiWe are in the process of moving from UCCX to Webex contact centre. For incoming UCCX call call - agents frequently transfer calls using Jabber to another person internal to the organization also on Jabber. Because everything is on-net, the person a...

I've replaced an old Script, Application, CSQ and Skill for one of our triggers. It's all working fine.I want to delete the Old Skill, CSQ and Application, BUT I don't want to impact the reporting for those. What parts can I delete and not impact rep...

Hello Team, we have configured an IVR based outbound campaign and it is working fine.  In case ,a customer has more than one contact number (phone number1 , phone number 2)  and the first phone number is unavailable, is it possible to  configure the ...

We're working with customers on Cisco Network Based Recording (NBR) deployments, and facing challenges with inconsistent recording behavior. Their setups involve multiple Cisco clusters, numerous PGs, and thousands of agents, including mobile agents ...

Hello, Our customer is in the process of upgrading their UCCE platform. They have purchased a Cisco Catalyst C8300. Unfortunately, the Cisco Catalyst C8300 was delivered without the DSP module, and they are utilizing SIP trunks. Could you kindly prov...

Hi, We have a customer that uses UCCX 10.5 and has finesse with CUIC for reporting Customer asks to create a dashboard for the agents where they can see the abandoned calls for their skill/CSQ and not as a summary, but the number of the customer call...

Hello.Help me clean the place, nothing helps.Command Line Interface is starting up, please wait ...log4j:ERROR Failed to flush writer,java.io.IOException: No space left on deviceTotal Free UsedDisk/active 27093228K 14915524K 11902456K (45%)Disk/inact...

Hello, We have hosted Salesforce, I have a  requirement from one team for Salesforce CTI Connector for 20 agents with UCCX 11.5.  I am planning to use built in Salesforce Open CTI Connector. Any one using Salesforce Open CTI Connector. is it licensed...

Could someone kindly help me to get my head around SSO for third party apps?I have found a few snippets of documentation from Ciscohttps://www.cisco.com/c/en/us/support/docs/contact-center/finesse/215626-finesse-thirdparty-client-integration-wi.htmlh...

How can I catch the hang-up event in Cisco CVP Call Studio when a person hangs up, and I need to send parameters to an external database via REST_Client step?

Hello All, Can anyone support me how can  open Finesse Agent ?     AdminAgent  

Hi,  We have UCCE with outbound option. Is there any way to know which agent was reserved in a predictive campaign for a customer, who didn't pick the call. This is for when the the customer call back to the number and needs to connects to same agent...