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UCCX workflow issue

Hello, We have UCCX 12.5.1 workflow pop up working in IE browser but not in Edge browser(edge version is compatible with uccx version). here the workflow URL example    In IE browser : This popup works fine. In edge browser : we get popup then it as...

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Cisco Finesse and Microsoft Teams

I have a scenario and wondering if any members here are from a call centre environment who have had similar issues. My scenario is: Our softphone system is Cisco Jabber Our Agent call routing and dialer is Cisco FinesseOur internal meetings and commu...

Jabber Web SDK with 3 CUCM Servers

Hi Devnet Team, Currently our customer has 3 cucm servers running on production with 1 publisher and 2 subscribers. Our customer using Jabber Web SDK for their Web Application and running on production environment with pointing to cucm publisher usin...

irvan by Beginner
  • 116 Views
  • 2 replies
  • 0 Helpful votes

Question on CUCM PG and CTI route point

Hello All,we just started a LAB set up on UCCE.I just created one more CTI route point , but it took the IP of side B PG which is in stand by mode ( I think ).the first CTI route point took the side A PG IP address. and both of them are registered to...

kavle by Beginner
  • 98 Views
  • 0 replies
  • 0 Helpful votes

ECE 12.6 Aria Customer SSO

Good Day All,  I am working on a 12.6 ECE deployment, and one of the items the client requested is to use their SSO instead of the handy welcome questionnaire. Looking at the Chat and Collaboration Resources guide, it's looks complicated enough, and ...

UCCE 12.5(1) - LocalQTime always 0

Hi, we have UCCE 12.5(1) and we have always the field LocalQTime of the table Termination_Call_Detail to 0. I know the field RouterQueueTime from the table Route_Call_Detail (and have values different to 0 when the call is queued). we still use Skill...

AMA Forum - Architecture, Design, Deployment, Troubleshoot CCE Finesse

Ask Me Anything Forum Architecture, Design, Deployment, and Troubleshooting on CCE Finesse Cisco Finesse helps businesses and organizations deliver a Connected Digital Experience, enabling you to deliver contextual, continuous, and capability-rich ...

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Resolved! UCCX Capacity Planning

Hello everyone,I am doing a capacity Planning for a call center. ICould you please have a look and let me know if it make sens?We have a total of 72 CSQ in our call center. I ran a CUIC  repport  using CSQ_ALL_Filed_Repport (UCCX version 10.6) for th...

mightyking by Frequent Contributor
  • 1496 Views
  • 5 replies
  • 0 Helpful votes