Hello, I have installed a CUCM (v14) cluster and want to use UCCX (v12.5). When I create the Call control group, the CTI ports are created on the CUCM, but they are not registering.Also the route points are created when I add an application, but it d...
Forum Posts
Hi, Can I category the call like if call related to (general question, complain, receive shipment..etc), is it possible to like category let' say by agent on fineese and reflect on report if yes plz share how i can do in best way
Hello everybody, I am running a CUIC "Agent All Fields Report" to see how long are the Finesse Agents spending in each state. As you can see in the attached picture, the "Not Ready Time" is higher than the "Total Logged-In Time". This doesn't seem ri...
I am experiencing an issue where an ACD only allows two rings to an agent before redistributing call to another agent. I would like to increase this time to three rings. I did not write this script so trying to isolate the variable to change this has...
Hi All,I am new to Cisco and have been assigned to calculate the total incident calls for a given call type. I used the Cisco database documentation and found that Router Call Key can be used a unique identifier for a given call. However, when I taki...
Hi all, I have 3 different supervisor groups (A,B,C) who is going to access CUIC. They would want to view all the out of box reports but should be restricted by which filter/option to use/select. This is to avoid other teams/group viewing the report...
Hi,We have scheduled a report to be excuted every half hour, returning some info from the Call_Type_Interval table with "today" filter.We have noticed that the result of the report generated by the scheduler is not the same that when executing the ...
I have a development application that I use to test scripts before I put them into production. I was having problems getting the new script to run. I started a reactive debug so that I could step it through to see where it was failing. It never tr...
Hello Community,By checking certificates status on cisco UCCX Server, we found that the following tomcat-trust certificate is already expired on 01/21/2024:"Trustis_FPS_Root_CA_-1414289425"Is there any impact in the platform to remove it from UCCX? s...
Hi, We have been experincing our agents bouncing from ready to reserve status randomly for over a year now. I found this bug related to UCCX version 11.6 https://bst.cisco.com/bugsearch/bug/CSCvf55225. We have upgraded to UCCX version 12.5.1 and st...
Hello! I have been researching an issue for the past couple days where an agent is somehow dumping calls but the CUIC trace is showing Ready Reserved Ready in the agent trace - they never go to "call wrap" or "talking"This is the only agent doing thi...
Resolved! UCCX REST POST method
Hello everyone. I have UCCX 12.5 I need to send rest api post method to external service. External service is expecting to receive json in the next format: {"data":{"consultationNumber": "00065","clientId": 41,"actionType": "INCOMING_CALL"}} value 0...
Hello cisco peple,I have a deployment of Cisco Management Portal 8.5 but I have issues with communication with AW server via ConAPI:The CCMP don't show Agents and Skill groups neither i can add Agents or Skill Groups, they state never change in "Pen...
Anyone gotten dial time to be respected by CCX 12.5? Here's what I'm sending to the campaign: Account Number, First Name, Last Name ,Phone1, Phone2, Dial Time 500QAE,Other,Agent,5551235555,,16:01 But the call is sent to the agent immediately. I u...
Does anyone have an example or experience with REST/JSON post to an external webserver app (not on CCX server/cluster)? I need to get two strings of data to a web server from my CCX application/script. I have the MAKE REST Call setup with the url an...
