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Bilingual - Script

duane.kyles
Level 1
Level 1

I'm trying to create a script where the initial greeting is in English but at the end of the greeting it says for Spanish press 1 if not stay on the line.  If the caller presses 1 then all prompts will play in Spanish.  Is there a script I can reference to set up a bilingual call flow 

1 Accepted Solution

Accepted Solutions

I don't have an example readily available, but think of it like this. You setup the audio path of the prompts \prompts\en-us\myapp and you first play \prompts\en-us\myapp\LangMenu.wav. Then if they choose Spanish then you change the path to \prompts\en-es\myapp\ and you have the exact same prompt names in that directory as you do in en-us.

 

david

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1 Reply 1

I don't have an example readily available, but think of it like this. You setup the audio path of the prompts \prompts\en-us\myapp and you first play \prompts\en-us\myapp\LangMenu.wav. Then if they choose Spanish then you change the path to \prompts\en-es\myapp\ and you have the exact same prompt names in that directory as you do in en-us.

 

david