CAD Agent blinks in and out of Supervisor Desktop

[cbelcher]

Got a problem that started yesterday. Running UCCX 7.0(1)sr5 and I've got this agent that comes and goes from the supervisors desktops. Cadence is about every 2 seconds she appears then disappears.

Any ideas?

Thanks in advance.

[anchoudh]

Hi Cbelcher,

Problem

Cisco Agent Desktop agent appears and disappears from the Cisco Supervisor Desktop.

Intermittently Agent begins to disappear and appear on the Supervisor Desktop under Team Agent state Report.

Solution

This problem is caused when multiple threads do not exit correctly  under Agent desktop PC. When the CHAT communication on TCP Port 59000  and 59020 between Client and Server has been lost due to network  interruption/outage. CAD is unable to recover from this and creates  multiple Agent.exe instances.

Exit out affected Cisco Agent Desktop application and launch CAD again.

Reference:

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a008035309f.shtml

Hope it helps.

Anand

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[cbelcher]

My issue would not clear up by exiting CAD, the reason being was that the agent.exe process would not terminate.  I had to kill it manually and relaunch CAD and that would fix it.

This bug ID CSCtd75811 referenced a SplkStd.dll patch that fixed it permanatly.