Contact Center

I am currently using an XML document to detail openning times and bank holidays.  This works fine but previous I had a dashbaord that users could access to updat the files.  I now require to update these documents with a user calling a CTI checking t...

can ANYONE tell me the distance limits on the high speed optics for the 15454 MSP - oc3, 12, 48 and 192 BECAUSE CISCO WON'T TELL ME DIDDLY SQUAT.. Not without a chasss---Posted by WebUser Jo Ann Rapacciuolo from Cisco Support Community App

We have UCCX 8.5 running on UCS with 70 Agents logged into system at any one time using BIPPA service.  We have a problem with the Call recording option where some agents calls are recorded and some others come up with an error as follows:ERROR: An e...

I'm trying to install a fresh installation of UCCX 8.0.2.  The software has been loaded and I'm running through the questions asked during the first time you run the appadmin.  I get to the point where it asks for the IP Telephony Subsystem Prefix an...

                   Hello, hoping someone has an idea how to help me get results I need.  I have a script that transfer out to another company doing afterhours.  However, I need to pull a report that tells me how many calls goes there.  I was wonderin...

HiI am editing an script in UCCX editor, I need access to data in database db_cra.   I was thinking in ECC (Expanded Call Context), but I could not.It is possible?Regards

I install Windows XP in VirtualBox and the installed UCCX editor but when i tried to open it, it appears for about half a second then disappears or does not come up at all. It's version 7.0(1.443) any assistance would be great.

I have a user who just bought the Plantronics SAVI Savy 10 wireless headset.  Seems that the user is able to hear all other sounds through the headset but not able to Live Monitor.  Has anyone ran into this issue and resloved it.  If so please let me...

All,I'm getting thrown to the wolves to do a software upgrade on Express from 8.x to the latest version.  Can someone send me a link or let me know of any gotchas?  I am assuming at this point it is a standard upgrade done under the OS Administration...

Hi,Has anybody experience on Cisco Advance Quality Management, wherein the calls of the agents are not recorded or not pulled-up by the QA. This happens on specific stations/desktops.Tried to format those desktops and disable the firewall and still n...

Hi All, We recently upgraded our client's UCCX cluster from version 5.0(2) SR02 to version 8.0.2. The upgrade was completed successfully. However approximately 3 days after the upgrade our Agents and Supervisors started experiencing issues with the R...

Hi,I am not able to login to our ccx 7 through gui. It gives a login error which i have attached. Also the contact center calls are not happening. We did a server shutdown for our PM work yesterday. Untill then it was working fine. When we restarted ...