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Hello, I need to understand the characteristics of the Queue to Skill Group node when used to route to multiple available agents. Relevant extracts from Cisco Scripting Guide on the “Queue” node...“If an agent becomes available in one of the skill gr...

UCCX 8.5.1I have a simple menu.  When the prompt starts playing, I can hit the button for the option I want.  It works, but it waits until the prompt is completely done before it uses the input.  I have the Menu set as interruptible.  What am I missi...

I would like to know if I can install Advance Quality manager in a UCS-C200M2-VCD2 server and social miner too. and i would like to kno what is the top part for the vmware licence.  Thanks in advance

Hello there,WE are doing upgrade from      UCCX 7.0 to UCCX 8.5 for one of our client.During upgrade we need various testing. The question is can we also install CAD version 8.0 on agent desktop machine which is currently running CAD 7.0?Both CAD Ver...

Hi all, I have a problem with RtCSQsSummary table, the table is not updating and it is affecting the reporting. Dashboard is not getting any new data from the serverPlease help me. Thanks in advance.Uday

After the fresh installation of cisco ICM AW, distributor cmsnode is fluctuating. what to change is there any domain related issue or anything else?????

HiI am using CCX 5.01 and when agent finishes call and starts workflow, she gets the following errorThe agent or workflow initiated action request failed.Any thoughts?cheersShahid

Hello!Can WFM/AQM be connected to a remote SQL DB or is required to be local to the server it is install on?  i cant seem to find any documenation on this.Thanks much!

I have a prompt recording step working, but I need to place the file in a subfolder within the [en_US] folder. I've played with trying to get this prompt into a subfolder, but the script is not accepting any combinations that I've tried... can anyone...

Pls  help  me in installing   ucce 7.X, ipivr 4.X  and aw's   in vmware platform .any  settings that needs to be done .i did ipivr installation sucessfull 2 times  in vwmare- esxi4.1 , but the crs node manger does not start .i need to built the lab s...

Hi eGain Experts, Could anybody confirm that Click to Call with Cisco WIM 4.4 will work with UCCE? I understand Web Callback will work, however not too sure about Click to call. I know eGain CallTrack or ClickToCall can achieve this.  Is anybody able...