06-02-2011 07:48 AM - edited 03-14-2019 08:01 AM
We are using UCCE 7.x and agents login to CAD through numeric Agent ID,
Is it possible for Agents to login with thier windows domain user id instead of agent id ?
06-02-2011 05:34 PM
In Cisco Desktop Administrator, Personnel Configuration, Agents. Use the checkbox next to 'Agent Login By:' for either Agent ID or Agent Name
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