Hi all, Does anyone have a screen shot of their IMAP config within the global settings in UCCX please, I just can't get it to accept the IMAP config but we can't figure out what's wrong but all looks OK.Thanks
So here is the deal.We're running windows XP and the verstion of desktop agent that i've noted above.When the agents put the desktop software in "stealth" mode it goes into the systray. However when they receive a call, it takes over priority (only w...
Hello everyone, I have a uccx 5.0.2 with IP Phone Agent, my question is: Do I login and logout from all devices that belong to RMCM? when I create in the end user agents, how many devices can I attach? I tried to insert 5 mac Controlled Devices, but ...
Hi, Just wondering if it is possible to have UCCX redirect a call to a different party, then after it is answered press a digit?The Example is redirecting to a suppliers number, who are also expecting a "Press 1 for..."So our users have to press 1 as...
Hi,I Have UCCE 8.X and I'm with some problem with CAD (Cisco Agent Desktop). The user use CAD normally, but when the user do logout and after he want login again, some time show the message to user "The request Falied because a timeout limit was exce...
I'm having a hard time finding anything on minimum desktop or agent hardware system requirements for CTIOS 7.X and above. I can find the server requirements, but I need the agent desktop requirements. I'm looking for anything, especially processor, ...
Hi All,I have a UCCX version 8 server with standard licence. I have designed one script, which should ask the callers to press 1 for Option A, press 2 for Option B, press 3 for Option C and press 4 for Option D and then the call should routed to the ...
I am just trying to get a simple script to send a call to a specific agent, however on router log viewer and script tracer, I get error attemtpted to send call to agent with id..on peripheral..who has no device target. I have configured the devic...
Guys,I am a newbie and just finished setting up my ICM lab with CVP. ICM and CVP 8.0I am at a loss on how to send calls to ICM from CCM. Do I send the calls to my SIP Trunk (already configured) on my vxml gateway and then have the gateway send the ca...
Dear all,I have a ICM system with alot of component spreading on alot of servers. In each component, there are too many of processes. But I don't have any NMS system to monitor and alarm if any error.I want a NMS to respone one by one event: there ar...
I have client that needs to capture account information in an IVR and then use for CTI Screen Pop. We can deal with the decryption at the screen pop. Does anyone know a way to encrypt the data in the Logger or HDS?
Hi Members,We are using the SIP Dialer in the UCCE Environment and i get the below message in the MR PIM.My Dialer status bar showing as BADialer-R[CM-A][CTI-A][MR-X][SIP-A]07:00:18:581 PG2A-pim1 Peripheral 5004 sending OPC PIM_OK_ACK acknowledgment ...
Hi all, we have a customer with UCCE 8.0.2, we are facing an issue that at Side-B Router Ccagnet process it shows "inservice" status but doesn't show any PG out of 3 configured and when we check the CCM PG and VRUPG status it shows "Not Active". Eve...
Hi,writing to inquire if anyone has had to change the IP address of the Call Manager with a IPCC Express 4.x server on the network? I have a customer who wants to move thier CallManager (UCM 6.1) but I am not 100 percent sure on the impact on the IPC...
