Contact Center

Dear All,I would like to have some assistance with Cisco Unified CRM Connector for Siebel.I'm designing an IPCC solution in a totally virtualized environment. however, Cisco CRM connector is not supported yet in such environments.In addition, as per ...

We have recently moved from UCCX 7 (on Windows) to UCCX 8.0 (Appliance). We need  to be able to pull reports from each system, but obviously cannot run both reporting tools on one user computer. Can I install the Cisco Historical Reporting tool on t...

When a change is made through ICM configuration manager how much time it takes to reflect on UCCMP?

Hi All,Can someone confirm me teh latency required between Ingress gateway (CVP) & CUCM? any documentation link which someone can refer for all latency related informations between components in IPCC with CVP would be really appreciated.Thanks in adv...

Where can I find download for CAD/CSD for vs7.6.2 for 32 bit WinXP SR3 Pack for multipackaging distribution?

Hi,We have deployed an UCCE 7.5 with a System PG which is controlling two IVRs servers. Everything is working ok, the issue is that when an IVR fails (for example network cable disconnected), ICM keeps on sending calls to the label asociated with tha...

Hi, Currently I’m developing a CCE 7.5 real time report for webview, customer have seen the preskg20: ICM Peripheral Skill Group Status Real Time which seems interesting and useful for their daily operation so supervisors and reporting users have a q...

Hi all,I'm looking for a best way to achieve the following for telemarketing/survey purposea) randomly calling customer based on the calling listb) calling every 3rd/5th/10th customer in the calling listAppreciate any ideas. Thanks!-JT-

Hi All,We are having an issue where UCCX has stopped running updated script - old script seems to be stuck.Background:UCCX System version: 8.0.2.10000-41 CUCM System version: 8.0.2.40000-1 Cisco Unified CCX Editor 8.0(2.0) 2 servers in cluster. Scrip...