Hi Guys,I would like know what is quantity the agents is possible using the version 8.X when with have MCS 7845 and version Premium. I Can have 300 or 400 agents?Thanks,Wilson
Dear All,I am facing this issue while scheduling a campaign consolidated daily report when it creates the report webview gives this error on AW. Can anyone pls help me with a fix?Thanks Hassan
Hi All, Is there a way to limit the CVP queue size? Is it possible to drop calls once a check is run on the current queue size and if the threshold/max has been reached then further calls will be dropped. Can this be done with Canceling Queuing no...
If you've been working with ICM/UCCE long enough I'm sure there are some enhancements you've thought of that the scripting/config environment could greatly benefit from. I've tried to remember those ideas that I've had over the years and compile them...
I am getting the following error message. It only happens on one computer. I have tried uninstalling and reinstalling the agent desktop with no change in the outcome.If I click ok, the CAD will continue to open and the agent is able to function wit...
Hi all, Does anyone have a screen shot of their IMAP config within the global settings in UCCX please, I just can't get it to accept the IMAP config but we can't figure out what's wrong but all looks OK.Thanks
So here is the deal.We're running windows XP and the verstion of desktop agent that i've noted above.When the agents put the desktop software in "stealth" mode it goes into the systray. However when they receive a call, it takes over priority (only w...
Hello everyone, I have a uccx 5.0.2 with IP Phone Agent, my question is: Do I login and logout from all devices that belong to RMCM? when I create in the end user agents, how many devices can I attach? I tried to insert 5 mac Controlled Devices, but ...
Hi, Just wondering if it is possible to have UCCX redirect a call to a different party, then after it is answered press a digit?The Example is redirecting to a suppliers number, who are also expecting a "Press 1 for..."So our users have to press 1 as...
Hi,I Have UCCE 8.X and I'm with some problem with CAD (Cisco Agent Desktop). The user use CAD normally, but when the user do logout and after he want login again, some time show the message to user "The request Falied because a timeout limit was exce...
I'm having a hard time finding anything on minimum desktop or agent hardware system requirements for CTIOS 7.X and above. I can find the server requirements, but I need the agent desktop requirements. I'm looking for anything, especially processor, ...
Hi All,I have a UCCX version 8 server with standard licence. I have designed one script, which should ask the callers to press 1 for Option A, press 2 for Option B, press 3 for Option C and press 4 for Option D and then the call should routed to the ...
I am just trying to get a simple script to send a call to a specific agent, however on router log viewer and script tracer, I get error attemtpted to send call to agent with id..on peripheral..who has no device target. I have configured the devic...
Guys,I am a newbie and just finished setting up my ICM lab with CVP. ICM and CVP 8.0I am at a loss on how to send calls to ICM from CCM. Do I send the calls to my SIP Trunk (already configured) on my vxml gateway and then have the gateway send the ca...
Dear all,I have a ICM system with alot of component spreading on alot of servers. In each component, there are too many of processes. But I don't have any NMS system to monitor and alarm if any error.I want a NMS to respone one by one event: there ar...
