We are currently performing an IPCX Premium 4.0.3 installation.
Can the CAD functions be imbedded into Internet Explorer which is being used for the CRM app. The agent would log into the CAD via a toolbar within IE & not log onto the CAD physically at all.
Is this type of integration possible or supported by Cisco? Do Cisco provide the APIs &\or CTI for the IPCX CAD to allow this? I understand that CRM integration is more common & supported on IPCC Enterprise.
Can this even be done on IPCC Enterprise?
Thanks for any hints\tips in advance,