CAD in reserved state

[andersson1970]

Hi,

I have a CCX 7.0. On some PC CAD goes in resserved state for random duration (1 -2 min) after attending the call. In this duration agent is unable to receive new calls or chnage the state.

Please let me know steps to resolve the issue.

Regards,

Andy

[sovannary.huy]

Hi,

We're experiencing similar issue but we are on UCCX 8.0(2). One of the recommendation we got was to set the busy trigger to 1. You may try that.

Thanks.

[Amer rajai Sha'er]

Hello , it is a BUG , i need some time to get you the BUG ID because i experienced the same problem beofre, you have to upgrade to UCCX 7.0 SR4

it will solve the problem.

Amer

[Amer rajai Sha'er]

Hello,

Here it is , not only SR4 but you also need ES2

CSCtc32123   
UCCX 7.x Select Resource Step reaches 1000 step max and fails

Workaround:
Apply UCCX 7.0(1)SR4 and ES2