Hi,We're planning to order Cisco AP 1262 (AIR-AP1262N-E-K9). Our Switch do not support PoE, so i wonder what is the default power option that come with this device (is it come with AP power adapter)? or do we need to order a seperate device?Will powe...
Hi,Can we show the process name which are currently running on UCCX server from console? Example like:- Cisco DB Replicator , process name: dblrpc- Cisco CallManager, process name: ccm - Cisco CDR Agent, process name: cdragent- Cisco Tomcat, proc...
Hello,We are using UCCX 8.0(2) SU2. We have just configured Outbound Preview feature (direct preview mode) and have uploaded few contacts for testing first. Here I have a few questions and hopefully anyone could help me out.1. While agents and cust...
Hello,We are running on UCCX 8.0(2). There is a requirement from call center supervisor to have a real-time service level and ASA but these are not in Cisco Supervisor Desktop. We tried to query data from table ContactQueueDetail and ContactCallDetai...
Hi,We are on UCCX 8.0 (SU2). We have an issue with Historical when we tried to export report in excel format, the report does not display in correct column. It's very confusing. We could manually correct (rearrange) the column label but it take lots ...
The document mention "The Unified CCX system creates a new record in the ContactCallDetail table for each call or call leg processed by the system".And Historical Reporting Administrator and Developer Guide, the document describe about Writting Datab...
Thanks, Jonathan. Yes, this is really another bug... http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCtd78757
Hi Anuj,Thanks for your response. We are currently running on UCCX SU2. We used to reinstalled CSD/CAD already after we upgrade the UCCX to SU2. Our issue is now fixed by delete the user id of inactive agent from resource page and resync the director...
Hi,We're experiencing similar issue but we are on UCCX 8.0(2). One of the recommendation we got was to set the busy trigger to 1. You may try that.Thanks.
Hi Anuj,Thanks for your response.I'm not so sure what the different between number of rows in the informix database and records seen in the reports. From my point of view this should be the same.By the way we plan to upgrade to SU2 as we have some ot...