03-27-2006 08:30 AM - last edited on 03-25-2019 07:08 PM by ciscomoderator
Is there a way to remove the extension number that CAD comes up with when you click the icon to log in.
It never remembers the agent's name, I'd also like it not to remember the extension number.
I have agents with laptops that will log into the same computer, but not at the same desk.
Any assistance would be appreciated.
Thanks,
Debbie
03-27-2006 12:32 PM
In CAD for IPCC 4.0, there is a file "phonedev.ini" containing the userID and the extension used by the previous user. You can write a batch file that will erase the content of this file each time the laptop is boot.
Steven
03-30-2006 03:54 AM
there is an easier way than using a batch file - just set the ini file to read only. (obviously remove the login details first!
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