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IPCC Enterprise 6.0(0)sr5IP QM 3.5(3)sr2CCM 4.1(3)sr2CTIOS Agent Desktop 6.0sr3An agent has a 7940G phone with a DID extension and an agent/instrument extension. The agent uses CTIOS Agent Desktop. He answers an ACD call on the agent extension, and...

I can send call to IVR, but can't get it back to ICM... It seems that configuration is ok (though i may wrong)Anybody know what problem may be with ivr script basicQ (it seems to me that call doesn't return to ICM because of some internal loop) What ...

Hi, I am installing IPCC Express 3.5(2) with a dedicated Historical database server.I want to install MS SQL 2000 server as the database for the remote database server,but while installing it is automatically installing MSDE and not giving the opt...

Please help to configure routing calls from ICM to IVR.I'm new in IPCC and not sure I'm configuring right way...What I've already done:1. created some route points ant CTI ports in CM2. added ICM translation routing application in IVR and associated ...

Is it possible to record a conversation having IPCC Express? Thanks for any help.

Does anyone use IPCC 7.0 in production mode with more than 300 agents using CTI OS customized clients?Is this a stable system?

Hi,I know that there is a limit of simultaneous recordings, however is there a way to specify the maximum number of recordings so that the database does not reach it's max? Is there a default value?Thanks

We have ICM6.0sr5. What is the registry setting that would change the agent state from 'Wrapup' to 'Ready or NotReady'? Does a change in this setting require reboot of the CTIOS server?Any help/pointers would be highly appreciated. Thanks

I've got IPCC 5.0 SR13 and CTI OS 5.1 01119. Periodically CTI OS server fails. In the logs of CTI Server I can see:03:23:28 cg1A-ctisvr Trace: SessionProtocol::ProcessWriteEvent - session CTIOSServer (SessionID 226), Retransmission succeed: MsgTy...

Hi,i've configured IPCC express standard as IVR, so all the incoming calls are redirected on the IPCC number. This ivr answer the call and redirect it based on the number pressed from the caller.Is it possible that any incoming call will be managed b...

Hi Pros,My problem is creating a script. I have managed to make half the script but still facing some problems/questions.I am attaching my script & call flow document. Please can anybody verify my script according to the call flowchart & let me know ...

Is there a way to remove the extension number that CAD comes up with when you click the icon to log in. It never remembers the agent's name, I'd also like it not to remember the extension number. I have agents with laptops that will log into the sa...

Hi all.I'm using CRS 4.0(1) with CCM 4.1(3). I need to build a script to process calls from PSTN with a welcome message and then redirect them to a hunt pilot defined in the CCM.The problem is releted to the redirect step in the IVR script. If all th...