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When IPCC Express attempts to transfer a caller to an agent who is in a ready state and the agent does not answer the call, the caller is sent to the next available agent, and continues in this way until an agent answers the call or the caller is sen...

Hello,I have the need to have the ANI routed to 1 of 2 CSQ's. I have succesfully stripped ANI and route to one of 1 *.aef scripts.I have created 2 skill setsI have created 0 RG'sI have created agents with no Skill Sets and set each agent to appropria...

HelloWe are running IPCC Enterprise 6.0 and our agents use CTIOS 6.0. I want to be able to do a DB lookup with the callers id number and open our CRM application at that customers screen. I know in IPCC Express there is a way to set up screen pops us...

Do we any existing installation of integration between IPCC (event. express) with Service Desk from CA? We need to know if integration already exist and how costly it is to implement it

Any news on this?

Is it possible to have an IP Originated call to a Queue in a Type 7 VRU(comprehensive model) without an other type 2 VRU? Has anyone tried the VOIP hairpin at the gateway?

Is it possible to append data to a file. I've tried a few things with the extraxt and substitute. But no luck sofar. It dosn't matter if it's a text og XML file.

I have queries regarding IPCC Express CRS Editor:1) Can we create custom data types in the CRS Editor? Like structures in C language or Classes in C++.2) Can we dynamically create arrays in CRS Editor? For instance, if I need a string Arr...

Hello,Is there a way to limit who can chat with whom? also, is a log kept of chats in IPCC express? thanks!

I'm trying to write a script that will queue to a specific skill based on the ICM dialed number. I'd like to this all in one queue node using the consider if option. I have 50 skills to put in this script so I'd rather not have to do a DN check and...

We are running the ICD agent on MS Terminal server. We have about 7-8 that have been working for a while now. We just installed ICD on a new TS and for some weird reason I can't see any of those agents (logged into that server) to show up on the supe...

Please, help to write correctly ICM script.See, please, attached file with icm script: 1-st screenshot - script itself2-nd screenshot (monitored) - agent is ready3-rd screenshot (monitored) - agent is not ready I can call to agent when agent is ready...

Hi does someone know how can i display calls in queue on ip phone 7940, what do i have to do, i would like it like real-time reporting stats, but on tel, can i use stats service from jsp folder somehow, do i have to connect to database, what tables.....

Using IPCC Enterprise 6.0 with CTIOS. When a call gets blind transferred twice, and the second agent updates the ECC variables for the call, the 3rd agent to receive the call gets the same ECC variables as the 2nd agent did instead of the updated EC...