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Title says it all really. ICM 7.1, CAD, IPIVR duplex install.On occasion agents are getting the wrap up box appear mid call. Has anyone seen this? What could be the cause?So far I have turned up tracing to DEBUG on the desktops.Created a new wrap cod...
I am attempting to get my Aspect hooked up with ICM but I'm having a few problem understanding the Call Variable mapping requirements. The call is delivered via a TR ok but the datalink request back to the PG is not being understood (I see an error ...
I am attempting to install this OS on an IBM xSeries346 (meets BoM requirements) but it is refusing to progress stating I need a 3.4cpu rather than the 3ghz installed.Any ideas?
I have been running failover tests on my IPCC system using CAD desktops. When I stop all services on the active side using service control agents on a call and agents in ready state switch sides but remain in the appropriate state (eg talking or read...
What is Ent Queued on perskg22?Official answer from CiscoTotal QueuedThe number of tasks queued to the group by the CallRouter and the local ACD queue.Derived from: Skill_Group_Half_Hour.RouterQueueCallsToHalf + Skill_Group_Half_Hour.CallsQueuedToHal...
Are you only running a single Dist?Doing what you suggest above will work, but you will have a blank HDS, no historic data. Let us know more about your config and servers.CheersBully
I'd do what Geoff suggests.However, have you tried using the remove from queue node in ICM? This should allow you to use different TR and CTIRP although it's a complex way to achieve your result.Bully
I believe we did resolve this. From memory there were a number of issues in getting ICM/Aspect working together.One was ensuring that you used a fully resolved machine name (eg machine name and domain) to define the aspect connection.The second which...
What is your set up?IPCC/ICM/IVR version, ACD system etc.How have you configured the PG's - Generic, seperate or System PG?Depeding on what you have done you either need a TR to send calls to the IVR or a TR to send to the agents (or non at all if it...
