Title says it all really. ICM 7.1, CAD, IPIVR duplex install.On occasion agents are getting the wrap up box appear mid call. Has anyone seen this? What could be the cause?So far I have turned up tracing to DEBUG on the desktops.Created a new wrap cod...

I am attempting to get my Aspect hooked up with ICM but I'm having a few problem understanding the Call Variable mapping requirements. The call is delivered via a TR ok but the datalink request back to the PG is not being understood (I see an error ...

I am attempting to install this OS on an IBM xSeries346 (meets BoM requirements) but it is refusing to progress stating I need a 3.4cpu rather than the 3ghz installed.Any ideas?

I have been running failover tests on my IPCC system using CAD desktops. When I stop all services on the active side using service control agents on a call and agents in ready state switch sides but remain in the appropriate state (eg talking or read...

What is Ent Queued on perskg22?Official answer from CiscoTotal QueuedThe number of tasks queued to the group by the CallRouter and the local ACD queue.Derived from: Skill_Group_Half_Hour.RouterQueueCallsToHalf + Skill_Group_Half_Hour.CallsQueuedToHal...