07-25-2005 02:54 AM - edited 03-13-2019 11:03 PM
I have a CRS/IPCC.Express 3.1 with CAD Agents.
I must migrate CRS to 3.5 version.
Can I keep my agents?
Does an agent for CRS 3.1 work with CRS 3.5?
Thank you
07-25-2005 05:30 AM
Hi,
After the migration of CRS , you have to uninstall the existing CAD/CSD and install the new version..
The uninstall order is as follows
a. Cisco Desktop Supervisor(if any)
b. Cisco Desktop Agent
c. Cisco Desktop Base.
Regards
Prasanth
07-25-2005 05:48 AM
Ok,
but while i am uninstalling the existing CAD/CSD and installing the new version (1-2 days), Do the old CAD agents work?
Thank you
07-25-2005 05:55 AM
Ok,
but while i am uninstalling the existing CAD/CSD and installing the new version (1-2 days), Do the old CAD agents work?
Thank you
07-25-2005 06:40 AM
If you are doing an upgrade from 3.1 -> 3.5 you do not need to uninstall any of the ICD components from the server. You do need to rerun the installer on the server for the 3.5 upgrade then upgrade the agents and the supervisors. Using backreved CAD/CSD is unsupported and will have unpredeictable results.
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