Hi all,using the db get step, if I try to get datas form SQL nvarchar or ntext field the step returns "unsopported object data type".Now I can't ask to our customer to convert all their databases from nvarchar to char.Do you know any workaround?Thank...
My agents have noticed that in CAD, when viewing their ACD Statistics information, they no longer have the Skills Tab. What they are looking for specifically is information on the call queue. Anyone have a clue as to how to view this information i...
Hello,Is there anyway to configure IPCC Express to send the original callers (contact) calling name and number to the CAD and IP Phone during the "alerting" or ringinig of the agent? Currently, we have the CTI port phone number but the customer want...
Historical statistics are not showing up, the AWHDS replication process keeps flapping. The Logger replication process reports the following: 10:04:34 Logger or HDS on connection xxxxx using TCP/IP port 40028 is either out of service or communicatio...
We want to set up web collaboration for fault tolerance in cold stand-by mode, where in 1 CCS would be active and if the same fails the subsequent calls would be forwarded to the 2nd CCS. The documents say that this could be achieved if both these ro...
We are creating ICM SQL table for reporting purpose for one customer. Customer IPCC is setup for inbound and wants a report on outbound calls made by agnets. Agents are making outbound calls by manually dialing the numbers and calls are not routed by...
How would you go about duplexing the CAD services along with your PGs and ICMs. I have duplexing working on ICM, PG, and CTIOS but have not been able to find instructions on how to install duplex CAD services.
I'm using BARS 4.08 and want to know if I create subdirectories under the ...wfavvid\prompts\user\en_US directory will my custom directoires and prompts be backed up ?What about other files such as .xml and .txt files ?I've read the BARS release note...
Hi, I am using CCM 4.0. I am trying to put an IVR in production which is installed in a separate box. But I forgot the Directory Manager password. I need to reset that. Is there any steps by which I can do that so that my IVR installation goes fine. ...
I have a CRS/IPCC.Express 3.1 with CAD Agents.I must migrate CRS to 3.5 version.Can I keep my agents?Does an agent for CRS 3.1 work with CRS 3.5?Thank you
I have a customer who is looking at multiple Cisco VoIP deployments, but each of their offices is basically a small call centre; their existing PBX boxes have the ability to add a card and allow remote dial-in to monitor calls.I know that IPCC/IPCCEx...
