Hello,
We're in the process of implementing CCX (12.5) and WFO QM (11.5)
However, I've been told that QM installation (Calabrio) has to be done by a certified Calabrio resource to be able to receive any type of technical support.
I can't find any support policies or articles regarding Calibrio support. Can anyone confirm if that is the true statement?
Cisco provides an installation document (https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/workforce_optimization/qm_11_5/installation/guide/qm-installation-guide-cisco-115.pdf) and looks like we can handle the installation and integration (with CCX) ourselves. I just want to make sure before we start working.
Thank you
