UCCX script, call redirect on no action

[mandi.bigler@obi.org]

Hi all, 

I have a script that prompts user for language, then should roll to a menu with instructions, saying please leave a detailed message or dial 0 for customer service. I think I might be using the wrong options, after the user selects English/Spanish, if they stay on the line without pressing any keys, it should roll them to a voicemail box. I thought I could just use the time out but that isn't successful. 

Does anyone know what I need to add?

Thank you, 

[Shalid Kurunnan Chalil]

Hi Mandi,
If the user doesn't select an option in the menu prompt, the call ideally goes to the timeout branch, but if the caller press any invalid and finished the maximum try out it goes to an unsuccessful branch. did you test your scrip using the debug (reactive debug) option? this will gives you which steps of your script failing.

Regards, 

[mandi.bigler@obi.org · Accepted solution]

I hadn't checked the max retries, once I corrected that the script will move on. I appreciate your answer.