I found the number of Agent Logged In is not equal to the sum of Agent number under different state for highlighted CSQ in Voice CSQ Summary Report. I have changed the states of 1-2 logged-in agents under this CSQ to make some update in the numbers, ...
Transfer to IVR campaigns is working fineOutbound Agent-based campaigns don't work for SIP Dialer (error translation route)We need: If agents are available, SIP Dialer call to the client and plays welcome prompt and connecting to queue to the skill g...
I'm working on trying to get total minutes of usage in and out from UCCE. Said differently, I want to know the total time a call is active on the system. IVR, Agent, etc. Customer would like to get an idea from the CC how many minutes they are consum...
I've seen lots of threads about how to base64 encode things, but I need to go the other direction. I'm getting a base64 encoded WAV file from another server, and need to unpack it. I can't figure out how to do this in Jave (I can do it in C#). If...
Hi all.Is it possible to evaluate a call that enters a queue in UCCX, if the agent does not answer it and by Timeout it returns to the queue, but instead of returning to the queue, can it be redirected to another destination at a certain time?I am us...
Hi I had to rewrite a query to list missed and answered calls.The reason is that the original has the wrong start and end dates. It appears that an agent has answered two calls at the same time, which is impractical in the real configuration.The prob...
Hi,i have the following requirement. Appreciate your thoughts.I need to be able to transfer my queued calls to 3rd party destination outside Cisco platform. I am on UCCE 11.6, CUBE and COLT being the SP. When I use a label node in ICM scripting and ...
Hello Everyone,i deployment new environment for my customer with UCCX cluster.i configure for him basic script with menu and call redirect from all the menu options to some extensions in my call manager.when i call inside the organization ( Cisco IP ...
Hello,We would like to begin displaying dashboard information our contact center but it times-out after a few minutes and we need to login again in order to bring up the dashboard. Is there a way to remove the time-out? Thank you in advance, Joe
Hi there guys, does anyone happen to know how we can see what licences we have on our UCCE which is version 10.5? I did contact Cisco and they said there was no way and I can't seem to find anything on the net but just wondered if anyone had any idea...
Hi,In EIM we can find the actions performed by the "pa" user (such as users added by pa, deleted or any kind of changes done by pa)Please help to find where is the location to find this information. EIM Version : 11.2 Regards,Jackson
I have a recording script that uses a series of 10 recording steps. It then takes all 10 recordings and combines them all into one file that I can email. 1. CombineallAnswers = Create Container Prompt Concatenation(question1+answer1+...)2. Set AllIn...
I have a script where I obtain a string variable containing time and date in the format:"2021-08-03T17:09:49.809Z" T[now].toGMTString() returns a string in the format:"3 Aug 2021 17:39:30 GMT" With both variables as strings but in different formats, ...
We are hitting bug CSCvq13638, but the workaround offered by TAC doesn't really help much (TAC suggests to install a seperate ide and move it to CallStudio afterwards). Are there any other solutions for this which you can think of? Issue:We import ou...
Hi, We have a public dashboard with 2 charts.One for an Unified CCX Historical chart (working fine) and one for an Unified CCX Live Data (we have a 403 error message instead of the chart). The authentication is disabled for this Live report and shari...
