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Call Attached Data in Routing Script

ValyaGluskina
Level 1
Level 1

Hello,

Is there a table in database  that stores attach(ed) data that was added in the routing script (not UCCX) - in CUIC reporting?

If yes, which table is it? For example, what I need, is "time waiting in queue".

Thank you.

2 Replies 2

Omar Deen
Spotlight
Spotlight

What do you mean by attached data?

When client makes a call for testing my report,
a pop-up window appears. He can see in it, for example, "Time in Queue"
for the call made.
Value of it developer of route script writes to custom variable
USER_WAITING_ON_Q = CALL.TimeInQueue.
This custom variable is not equal to the time in queue from my report,
taken from Termination_Call_Detail.LocalQTime.
So my question is: if USER_WAITING_ON_Q and other values from window are
saved in some table in database?