call back script problem

[alexgrinberg]

Hello,

I am using the call back script from the Cisco repository. The script name is BaseLineAdvQueuing.aef.

I am experiencing with the issue when call back script  is returning call  to the agent and should play the message please enter any key to listen to the call back message.  I get the silence but when I press any key I can hear the recorded message. I checked the wav file and it looks good.

I believe this is something related to outbound call configuration. I am using separate call control group.also I am not sure if this should be the outbound call control group or inbound also will work? I don't have outbound license.

please help

Thank you

[Deepak Rawat · Accepted solution]

You might be running into the same issue as below. As far as using an Outbound CCG is concerned, then that is only applicable for Outbound Dialer calls and not for normal outbound calls that are being placed through the script

https://supportforums.cisco.com/discussion/12679596/uccx-callback-menu-prompt-not-playing

Regards

Deepak

[alexgrinberg]

Thank you Deepak,

This resolved my issue. I had to change the default Languages Configuration.