Call Center Agent w/Softphone

[lucotc]

Hi,

I have an agent that uses the IP Softphone (latest rev) as the primary phone for the call center (no shared lines, all dedicated CTI Ports). Every once in a while her PC reboots itself after the termination of a call. I was wondering if this is a known bug and/or if anyone else has experience this and found a solution. The PC is WinXP Pro SP1, P4, 512MB RAM.

Thanks so much.

[bpasqual]

Are you using IPCC Enterprise? If so, the IP Softphone is not supported. You will need to use the Media Termination option of the CTIOS Agent Softphone.

Bob

[lucotc]

We are using IPCC Express V3.13, does the same go for this version?

Thanks