Do you use dialer in your call center? What are the core functionalities that you use? What do you like in and what is missing in your dialer?
Don't focus only on the default UCCE/UCCX/PCCE dialer but also share your thoughts on other 3rd party solutions that you use with Cisco/non-Cisco products..
If you would like to share your thoughts, please fill out the survey that I have prepared. The anonymous survey will allow me to get a general overview of the available solutions on the market and see what gaps we have in the outbound world.
Survey: https://forms.gle/SUFANgSkq7xSjH4YA
