Hi all, since last Friday all calls on both my contact centers (not in HA) get stuck in the queue and don´t pass on to the agents, who are all on ready. I already did read a lot on this board and other similair issues and I checked a lot of stuff an...
Forum Posts
Hello, I need your help regarding obtaining some values from a JSON array in UCCX? Here is a JSON file example:{ "took": 252, "timed_out": false, "hits": { "total": { "value": 1, "relation": "eq" }, "hits": [ { "_sou...
I created a post-call survey scripts that records the survey results to a MS SQL 2014 Database. I use the PostCallTreatment final String variable to trigger the Survey.aef script when the agent uses the [End call] within Finesse. The DB Write works 9...
Resolved! UCCX Wrap Up Time
All, I am needing to configure a wrap up time for the first time on UCCX 10.6. Previously, I Always had Wrap Up time set to disabled. The current customer that I am working for needs 30 between the time the agent hangs up on their current call and t...
I am trying to break-down the calculation system used in the below report to get to the 76.74% service level. Can somebody help me with that.
Hello! We became a certificate expiration notification from our UCCX 12.5(1) for "E-Tugra_Certification_Authority.pem". The UCCX is standalone server without connection to the Cisco cloud of other cloud services. What is the purpouse of this certific...
Hello, talented CISCO engineers. I have a Record Issue. CUCM do not Send SIP BYE Message for Record Server So the recording didn't stop and continued. Eventually, the recording engine failed to process the signal. The recording method is BIB, We us...
Can I include the break times in the days of the week in the, say, schedule.xml file in UCCX? Like for example:M, T, Th, F Morning: 9 AM - 11:45 AMBreak Time: 11:45 AM - 1 PMAfternoon: 1 PM - 3:45 PM
Hello all I created a jar with a custom element and can see/pick it from Call Studio's Elements pane inside "Local Elements". But as soon as I put the jar file into the call studio project's deploy/java/application/lib folder, I'm getting the followi...
Resolved! Pulling Reports
I am tying to pull the Detailed Call CSQ Agent Report, but I can only pull 5-days at a time. If I try to pull a month's data, then I get the following message,"Success More than the displayed number of records are available. To view these records, mo...
Hello,I am using Unified CCx Editor version 7.0(1.168). I created a script to be used instead of the system default script. According to the help file, "All script variables from the main script can initialize the default script variables, if the des...
Hello All,I see on config manager. the network VRU script config parameters are like -- 0-9,Y,5,1,1,N,N can anyone help me understand what does that " y " , 0-9 and " , " etc etc means .and also names for the VRU scripts as""""" M,-7,,6 .. """""""""...
I have webex CCE lab setup.I am trying to see if am call hit my jabber and my finesseI need to know what am I missing , is it anything to do with agent targeting rule or anything like thatI have my jabber and finesse registered.call flow is as belowc...
Resolved! CCMP administrator password reset
Hi ,we have a problem with password not working for CCMP login..is there anyway that we can reset the password ?CCMP 9.0Thanks
Cisco Unified CCX Engine --> Manager Manager --> File Manager The SUB is 100% IN_SERVICE This is a brand new build. I have done multiple reboots. Replication and Datastores all look good System version: 12.5.1.11002-481 (SU2) I believe this i...
