Contact Center

Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Hi, everybody,Now I have a issue. I use uccx 11.5 for a small company.My UCCX have create 3 CSQ : Customer_CSQ, Technical_CSQ and Customer_VIP_CSQIVR script : press 1 to Customer, press 2 to Technical_CSQ and Customer_VIP_CSQ.I have a list of VIP cus...

Huynq83 by Beginner
  • 1 replies
  • 0 Helpful votes

Hello Cisco Community, we want to redirect some incoming call to external PSTN number (for example if  choose option 2 i will be redirected to external pstn number) . I know that we can implement this using transfer to vru and then 'label'. my questi...

Rima by Beginner
  • 3 replies
  • 0 Helpful votes

Hello Guys We have PCCE v 12.5 . We would like to obtain the peak call volume. The objective is to get the “max number of concurrent calls count and”  That cover all calls whatever have been answered by an agent,  abandoned or in treatment at IVR lev...

Roys1994 by Beginner
  • 9 replies
  • 0 Helpful votes

Hi EveryoneI'm currently in the process of upgrading my cluster to 14 for all nodes. I went to download 14 for UCCX and I can't find anything. Is version 12.5.1 the last version of on-prem UCCX published, thanks for the help and I thank you in advanc...

Hello Expert,Do we lose data during an UCCX upgrade from 10.6 to 12.5?When the UCCX Pub goes down for an upgrade, the agents are shifted to Sub and all real and historical data are logged into the Sub. After completing the upgrade of the Sub to 12.5,...

mightyking by Frequent Contributor
  • 0 replies
  • 0 Helpful votes

Is it possible to edit the columns displayed when the Reports drawer is selected?  Our view shows Name, Description, Report Definitions and Actions.  I'd like to add a Last Updated column and a column for the help file URL.Is this possible and if so,...

Hello cisco community.   We have a ucce depmoyment . Agents  are facing  issue to login to Cisco finesse.   SSPI handshake failed with error code 0x8009030c, state 14 while establishing a connection with integrated security; the connection has been c...

Rima by Beginner
  • 7 replies
  • 0 Helpful votes