Hi all, We have a setup of courtesy callback as follows: inbound call>>>>PQ>>>CCB Now when the calls enters the PQ after certain time it is forwarded to CCB . The call still shows in queue since the inbound call leg is still present until the caller ...
Forum Posts
Hello, I would like to ask how to show in the UCCX reporting the button/key pressed by the caller if the script does not have any CSQ, but only switch string? The report I am creating is the Call Variable Report. What was done so far are; (1) added a...
I am working on a flow where if no agent is available i want to play the customer a prompt while i perform a backend http request to an external api and retrieve an agent email/id if an agent becomes available. Once that happens i want to route to th...
Hi Team, I have created the new script . I used Get digit option to collect the digits. We have an 10 digit employee ID and it is getting the output correctly. If user enters less than 10 digits I need to play the prompt, how to achieve this. Can ...
I am unable to change state and secondry phone number while logged in cisco carrer. this is an active bug. Kindly look into
Hi Team, I have created Uccx script and getting the output correctly. I would like to know how to enable the text to speech in UCCX script. I am getting output value in text that I need to covert to speech. Kindly suggest. Regards,Jijesh
Dear Friends,During the agent's hold period, I want to add a voice note with some tips for the user. The default music is playing at the moment.Please advise how can I configure it?
Hi,I'm developing a solution that generates WxCC flows files (in JSON format) automatically. These files may be imported manually into WxCC via the flows dashboard.Is there a way to upload a flow to WebEx Contact Center using API call? Tnx,Ben
Hi All Im trying to dial extention using with uccx if variable that I have following if varible. I noticed that I can dial only 26XXX extention range but can not dial rather than other extention range like 45000 or 03400 ı noticed that sitecode is:26...
Hey all i've made a script to choose the customer selections by using 1-5 or 1-2 based on his answers more Q will be asked my Q here is how can i show the customer selections in a report
Our contact center manager recently reached out to me about enabling whisper mode on the user profiles that the agents are using. When I go into the profile and select module settings the All button is greyed out and I'm a full admin, I wanted to kn...
I have a script that reads and writes XML files from the root of Directory just fine. Recently, I have had the need to create sub folders. I can read from the sub folders, but each time I try to write (upload) the file, it places the new file in th...
Hi, We have a solution where customer is offered a call back at a later time, during the queue. when customer accepts this we will release the call from ICM script. CallType report showing this calls in Return release field. Is there any way we can c...
Hi, We are trying to determine when changes were made to our call center script the only place I see where to check this is the script mangement page. Are there any logs we can download to check this? Any assistance would be greatly appreciated. Tha...
Hi, Kindly share your valuable inputs on UCCE (ICM, CVP, Finesse, CUIC) upgrade from 11.6 to 12.6 including OS,SQL upgrade.
