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Call Custom Variables Report with agent name

matee
Level 1
Level 1

I have script when call end by finesse it forward to postcall survey script as in URL: Configure Post Call Treatment on Cisco Unified Contact Center Express (UCCX) 11.0(1) or Later - Cisco, and when check "Call Custom Variables Report" in CUIC I can see options that choice by caller, but there is field called agent name in same report blank, how I can fill this field with agent name;

2 Replies 2

matee
Level 1
Level 1

Any help how I can get agent name?

Jijesh
Level 1
Level 1

Hi All,

Could you please share your input .Please