I tried to add web and chat gadget on Finesse as per cisco sheet, but when i logged as agent it is not show to me; How I can know what are I missing on configuration ;

These reports CSQ All Fields Report, CSQ Agent Summary Report it shows to me total number for whole month, how I can make the values per day, like filter for past month then show to me date and value per day

I have headset Bluetooth paired with cisco phones and working fine, but auto answer not work. I tried to enable Auto answer with headset on DN but still any incoming call on phone not auto answer, is there anything I miss other than configure auto an...

We have many calls consider as abandoned due to caller hang-up, how I can make the calls consider abandoned if ring on agent more than 10sec, and if the calls ring on agent less than 10sec not consider as abandoned, because many calls hang-up after r...

I have script with toll free number(sip) the caller sometimes hear all audio prompts in menu, and sometime hear some audio prompts which not stable, but when I dial internally the trigger it is stable and I can hear all audio prompts in menu, What co...