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I have two uccx, if I need to switch trigger/finesse of agents to second node, what the procedures I need to do to switch to secondary node, do I need to stop CCX Engine that's enough, or there are some steps I need to follow ;
I have main script and when agent end call it transferred to another script this is working fine when call internal, but when call external I hear the main script but not transferred to another script when agent end call, how i can tshoot this issue,...
I tried to add web and chat gadget on Finesse as per cisco sheet, but when i logged as agent it is not show to me;
How I can know what are I missing on configuration ;
These reports CSQ All Fields Report, CSQ Agent Summary Report it shows to me total number for whole month, how I can make the values per day, like filter for past month then show to me date and value per day
I have headset Bluetooth paired with cisco phones and working fine, but auto answer not work.
I tried to enable Auto answer with headset on DN but still any incoming call on phone not auto answer, is there anything I miss other than configure auto an...
I have version 12.0, so i need to restart ccx engine + finesse service or only finesse service? I didn't get your point (If only finesse has to swith node)
Actually, we are using email only as CSQ , not using Chat, so what I understood from you is the socialMiner mandatory for email without we can't activate Email CSQ
please find attached screenshot of finesse and configurations of xml
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<!--
*Note:
- When you upgrade, modify Custom Layout XML appropriately to utilize the benefits of new gadgets.
- Remove the...
