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Call forward on route point

jamjam200
Level 1
Level 1

‎11-01-2006 01:23 PM - edited ‎03-14-2019 12:13 AM

I have IPCC express 4.04, I have 10 agents so 20 CTI ports. I have 1 queue and max calls in queue is 20. I set the sessions on JTAPI trigger to 20 and on the application. If 2o people are in the queue I do not want to 21st caller to get a busy signal - what are the options to stop this?

Thanks

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adignan
Level 8
Level 8

‎11-01-2006 08:46 PM

There are no options, the 21st caller will receive a busy.

please rate helpful posts.

adignan - berbee

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