06-28-2019 08:32 AM
Is there a place to find definitions for what each State means in call history such as Reserve?
06-28-2019 01:36 PM - edited 06-28-2019 01:40 PM
You can find those definations under UCCX Reporting User Guide:
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_12_0/user/guide/uccx_b_unified-ccx-reporting-user-guide-120/uccx_b_unified-ccx-report-user-guide-120_chapter_01100.html
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