Ask Me Anything Event From Wednesday, 16th November, 2022 until Tuesday, 29th November, 2022 Cisco Unified Intelligence Center (CUIC) is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Hist...
Hello all,I am trying to do a if statement date check, what i would like to do is for the system to check the date, and if it falls between for example 10 Feb and 24 April = true else false. Below is something i have come up with but keep getting err...
Hi, We have a requirement for creating a txt file based on user input. I can create the data, but how to write the file? I did this years ago on UCCX 4 (windows) and there was a directory on the windows machine, where is this directory on UCCX 11 ? A...
Hi, We are looking for Cisco UCCE (PG , RTR , LGR......) application critical services monitoring tool , can you please help us to decide or recommend any tool through which we can monitor application layer services. Regards, Prabhakar Kumar
Hi All, Not quite sure how to accomplish this but I'm looking to insert logic in one of my scripts that will check how many callers are currently in queue. My goal would be to send callers after a certain amount to a separate set of instructions t...
Folks please help... I want to play DATE in 'YYYYMMDD' format from variable type 'string' I have SQL 2008 External DB configured. I've configured variables in GETDB step to store the output from database table. Challenge im with is how should I p...
I am setting up a lab for PCCE 10.x and am having issues with loading the web setup page. All I get when I launch the page is a connection error. IIS is running, I can connect to http://localhost/ on the data server but when I try the web setup ht...
Hello Everyone, I am having trouble displaying a Pop Up page within the Finesse agent desktop. I downloaded the ScreenPopSampleGadget-Finesse-10.6.1-v1.0 and uploaded the following 3 files into the UCCX server using the 3rdpartygadget account. Scree...
Hi Folks, Brand new to scripting here and my office has a request to change our existing script for one of our groups and add the pre-recorded message "all agents are currently busy" and have it play every 2 minutes after the initial one. Any tho...
Hi, Could we log in to a remote website where username and password are necessary, using finesse embedded gadgets? In Iframe can we put username and password and trigger a HTML submit action. If not Iframe, is there any other way we can do this? ...
Has anyone encountered an issue wherein you cannot generate reports or using Chrome 70 with UCCX? Reports work with IE and previously worked with Chrome 67. UCCX 11.5.1.11001-34 Google Chrome 70.0.3538.110
What affordable options are there out there for call recording for Cisco Unified Contact Center Express? In the past I've heard of Calabrio, is that still best and affordable? Right now we are using old UCCX CAD to record but I know Finesse doesn't...
Hi All, Currently I have an issue where when I put the "service survivability" command under the incoming dial-peer, it seems to be overriding the translation profile on that dial-peer. This has become an issue because we are relying on the transla...
Hi All, I have issue with AQM 10.5, everything is working fine, voice/screen recording yestrday the screen recording stopped and i check that some service is stoped, After i solve it when i access AQM to check the recording and voice once i press o...
Dear All, I have changed Primary and secondary DNS server IP address for UCCX (2 servers). Post that my UCCX servers licences MAC address got changed. But when i login into UCCX its not showing me a banner that you are running on demo licences. In ...
Hello Community! I've a simple vxml app that query a mssql db to check if a certain ANI has called today and, if false, it plays a message and makes an insert into db, if true, it doesn't plays message but route the call back to icm and do somethin...
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