Contact Center

Hi, We have an application that connects to the Cisco UCCE Database (Historical Data Server) to query statistics for agents and queues.  Does anyone understand how the UCCE Database [v12.x] is configured from an encrypted connection (SSL/TLS) perspec...

Hi there, we are currently running uccx V10.6.1.10000-39 and our system's group is looking to upgrade our VDI thin clients to HorizonView 7 from 5. Can you confirm that our call center agents running the vdi thin client will still work once this VDI ...

Any body know if it's possible to have a new tab in Finesse that has an integrated browser?   If so, what does the layout look like? Thanks,Glenn

Hello, I’m trying to add additional java properties needed for a CVP application to consume a web service successfully. Specifically  System.setProperty("sun.net.http.allowRestrictedHeaders", "true"). Setting this in a java class seems to be ignored ...

Hi all,   I'm currently using Cisco ECE for email management. I have a custom reporting requirement to track all activity performed by the agent through the Finesse ECE gadget. 1. Is AWHDS going to continue to store all actions performed by the agent...

Hi All,We are running  Cisco SIP Outbound Dialer for Agent & IVR based campaign. Dialer is working as expected, but sometimes without dialing customer contacts Dialer is putting call Result as =10 (Customer answered and was connected to agent.) Note ...

I have done lab setup of UCCE and want to test SSO for finesse. For that I when go CCE Admin page system ---> deployment, I can see deployment option but system inventory option is missing. Please see attach screenshot.  Please advice how i can enabl...

In the PCCE (rev 11.5) admin page , I can see this error on PG side B -> operationThe Diagnostic Portal, AXL, REST, or SOAP service on this machine must be in service. I tried to reboot the server and did not solve the problem, all the servies are ru...

Hello,I get an error on my UCCE cvp call center server that says "Voice Browser to Call Server localhost:8000 connection unsuccessful"I have to reboot the server to fix the issue, what can be causing this? Thanks,

Hello,Did anyone try to install UCCE 10 or higher with developer version of MSSQL.I know that in the guide it is written that I should use Standard or Enterprise edition.But I would like to use Developer Edition for UCCE 10.5 lab.

Hi Team We have new build system for CVP Comprehensive call flow and in this we are making call it is failing on Send to VRU node and I checked the CVP logs found the below error.   rckey=0 rcday=0 rcseq=0 uui= callguid=226E1B08595311E98C29C2E55F207F...