01-26-2012 11:01 PM - edited 03-14-2019 09:15 AM
Hi,
I am using icm 7.0 with ip ivr 7.0. when all the agents are busy and caller is in queue,call is automatically getting disconnected after 3 min with the message " We are experiancing system problem and unable to process the call. please try again later" .
Icm and ivr script are attached
Regards,
Dinesh Joshi
Solved! Go to Solution.
01-27-2012 06:28 AM
Dinesh,
Make sure the Network VRU script is configured with timer that is longer than 180 sec, which may be the default (dont recall).
HTH,
Chris
01-27-2012 06:28 AM
Dinesh,
Make sure the Network VRU script is configured with timer that is longer than 180 sec, which may be the default (dont recall).
HTH,
Chris
01-27-2012 08:24 PM
Hi Chrish,
you are right. the timer was for 180 sec only. now things are working fine after increasing the timer.
Thanks a lot for your reply.
Regards,
Dinesh Joshi
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