Contact Center

Hello,I have a requrement from customer..In CAD, at the left bottom corner, it shows agent name, extention and the status (Ready/Not Ready/ Talking) and for how long we are on the status. I have configured some set of Not Ready reason codes however, ...

We need to access to an Oracle database information through Web Services, in a system witch Cisco Unified Contact Center Express 8.5.Is there any way to do this? Thank you!

Hello I need help!I noticed that the faces that are sent to the employer's side did not appear to the agent. Onlythe faces will appear the same agent gets. But the window of the employer if you develop allthe faces that come into the chatcan you see ...

Hello everybody,My name is Eric and I have a UCCE environment with ICM 8.5, CM 8.5 and CVP. I would like to know how I can set a encryption between the Call Manager and PG_CM, and if it's possible to set a encrytion between CVP and PG_CVP to hide or ...

Hello Anyone know if I can change the color of the words you type an agent and a client? I know that there is a button to change the color but this only applies to a paragraph of words that are sent at one time, but at the end of sent this paragraph ...

Team - if one needs to change the codec from G711 to G729 in high availability is that a simple change in the system parameters on each server? Should one convert the prompts also and if so what is the best tool? Are there any restarts resets of cti ...

Hello,I need to know if Speech Connect and SpeechView are going to support other languages apart from US English. Besides that, I can read that Speech Connect needs the Nuance 9.0 speech engine.Is it included? Must I buy it to Nuance?Thanks!

I see a this Error Pop Up Window every time the CAD disconnects a call (actually when either side disconnects) I know its small, but it says "Post Call Wrap Up Task Message"It happens regardless of pressing the WORK button on the CAD.  Anyone else se...

Hello all,I have noticed that agents in one of my CSQ groups are going to the not ready state after receiving a non-acd call and not returning to the ready state automatically. I am running IPPA with all of my agents and my UCCX version is 8.5 SU2. W...

Can someone shed any light on why emails(activities) could be assigned out of order(backwards)?  It is not happening all the time(sporadially) but seems to coincide with monthly/emergency security patching on the servers(which I have not been able to...

Hi,I need to know if there is any version of QM which can let mutiple supervisors score the same audio/video call?If not in any current version, is there something in the pipeline?Thanks,Kapil Atrish