Hi all,I have a deployment where the customer wants to customized every system prompts that is available in UCCX. Reason being they want to sync the voice for both system and custom prompts. This will be required for several languages in the system.a...
We recently upgraded from UCCX PRE 7.0.1SR5 to UCCX PRE 8.5.1SU2. I have multiple scripts that have been running for years with no issues. I am creating a new basic script and trying to debug it to make sure that it is correct. I finding this strange...
How are the customer emails stored after agent processes it? We have a customer who needs all emails to be stored at least 10 years. As my understanding, the email will be deleted after agent processes it. How can we keep the email somewhere so that...
Hi1. I was wondering if Social Miner was going to have the new Open Social 2.0 features (Mobile Client etc)...incorporated?2. Does anyone have any bake-off data regarding Avaya's Social Media Manager - I hear its not much yet...perhaps not even compa...
We have a customer that would like all their incoming scripts to share a common afterhours greeting. They want to have a specific menu of options one of which is the hours of operations. Each of these location's hours of operations could and most l...
Hellodoes anyone know if there is a report in UCCX that shows me the quantity of outbound calls that were not answered for a determined CSQ?My UCCX version is 8.5.Thank youMarcos
Hello!It's necessary to use voice gateway for SIP to UCCX at Outbound IVR schema? Can I use over IP PBX connected to PSTN instead Cisco gateway? For example Avaya or Asterisk...
Hi Guys,please dont you know how to make historical reporting reports accessibleper team - I mean, defined login to HR tool can see only reports for defined teams,not for all of them.We gotta CUCCX 7.0(2)thanksTomas
Hi,It's possible to install a MR PG without a network VRU configuration ?I ask this because I try to install an lab without IP IVR and CVPI have a generyc PG with CUCM PIM (PG 1) and MR-PG (PG2). that's all.regardsGuillaume
Hi , We have CUIC 8.0.3 intefrated with ICM 8.0 . When i pull the report i get the particular which i have attached . Have any 1 faced the same . Thanks, Rahul
Hello,I want to change wellcome.wav file UCXX ,When I change the wellcome.wav file it doesnt play. I was conwerted file format to waw using Audacity butI doesnt working.
we upgraded from UCCX 7 to 8 and CUCM 7 to 8. For a week everything wokred fine but all of a sudden agents could no longer login into their phone. they got the following error: The Request to the Cisco CTI server timed out. try again. they got an err...
I have a company is looking to get a custom application created similar to the UCCX IP Phone Agent, except that would like to get the queue information and ID all on one screen. Can anyone suggest any developers that may be able to create such an ap...
Hi Experts!We are testing a number of "exceptions" with our 2 x UCCX servers HA" and now we will start using DB Read, GET and Write in our UCCX scripts. To be sure that the script will continue work if you loose your Backend office SQL servers is the...
