Call is not directed towards CCX

[riazay001]

Hello all,

I have setup a call center and used cucm 11.0 and ccx 11.0 and used 410 as my trigger short code.

When I call from GSM the call is seen in the voice gateway and dial peer is hit.

But I am not being played with the IVR I have configured in the CCX.

I believe the call reaches to cucm but is not forwarded to CCX, where as when I call from any internal IP Phone to the Trigger, I am played with IVR and all other features are available as I have configured in the CCX.

Please cooperate me asap.

[Chris Deren]

These are not logs, these are XML files showing the logs, you need to attached the detailed logs.

[riazay001]

Dear sir,

Attached are the CCX logs

[riazay001]

Dear Sir,

Attached are the cucm logs

[riazay001]

Hello sir,

Could you please check the logs

Regards

Riaz