Call Peripheral Variables IPCCE

[manojpillai]

Hi

any can please explain the concept of call peripheral variables in ipcce scripting ?

im not getting used to it

please reply

many thanks

manoj

[Riccardo Bua · Accepted solution]

Hi,

this should help:

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/ipccenterprise7_0/user/guide/ipce70sg.pdf

page 136 and following.

What are Call Control Variables?

Call control variables provide information about the current contact that is being routed by thescript. Call control variables include information about where the route request came from,contact classification data, and data to be passed to the peripheral that receives the contact.

Regards,

Riccardo