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AMA Forum- Design, Deployment & Troubleshooting on CCE CUIC & LiveData

Ask Me Anything Event From Wednesday, 16th November, 2022 until Tuesday, 29th November, 2022 Cisco Unified Intelligence Center (CUIC) is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Hist...

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Resolved! Opt out of queue and leave message

I want to edit a script to place someone in queue if all agents are busy. Then play hold music for 20-30 seconds between a prompt that says "We are busy, please continue to hold, or press # to leave a message for our agents to return."So the questio...

kking by Beginner
  • 295 Views
  • 1 replies
  • 0 Helpful votes

Resolved! wav files deleted - don't know why!

Hi all,I have a new-installed IVR4.5 server, but I am facing with a problem: when the server reboots or shutdowns (suddenly or planned), all the wav file in the folder C:\Program Files\wfavvid\Prompts\user are deleted. They are the files for our prom...

hoanghiep by Beginner
  • 317 Views
  • 5 replies
  • 0 Helpful votes

IOS pre-fetch from CVP prompts

Gateway 12.4.11T2 work fine then stops after some time. I suspect after 24 hours when it's time to re-cache there is a problem.I've attached the debug http client all with the cache errors from CVP. Do you see anything in the debug? I've never looked...

Jason Aarons by Frequent Contributor
  • 333 Views
  • 4 replies
  • 0 Helpful votes

Upgrading CM CVP IPCC

Hicurrently running CM 4.1(3) CVP3.1 and ICM6.0upgrading to CM 5.1(2a) CVP4 and ICM7.1Im planning on upgrading the CallManager first. So it will be 4.1(3) to 5.1(2a) as I hear there are bugs with CTI on 5.1(2). Does anyone know of potential JTAPI iss...

mlong0000 by Beginner
  • 247 Views
  • 1 replies
  • 0 Helpful votes