Call REST API with IVR, response XML document

[ChienNX]

Hi everyone, I have some problem wanted help me.

Problem 01: Get caller number when trigger contact

Get telephone number of customer when have trigger contact

when have event caller, how to get phone number of customer in uccx editor?

Problem 02: Get URL rest api

In UCCX editor. I want call rest api have url template: 

https://ip_address/core-flex/api/customer/core/flex/get/isdn

with parameter=isdn, value=6010.

What to do in uccx editor?

[Chintan Gajjar · Accepted solution]

Hi there,

for 1:

Just use get call contact info step and get the calling number in one of the string variable.

for 2:

You can use builtin Make Rest Call Step from UCCX script editor and use GET and POST method based on how your request should be formed.

Note: if you are using self signed certificate on the web service hosted, make sure you upload that into the UCCX tomcat for successful communication.

[ChienNX]

Thank Chintan Gajjar :)  Can you give me the facebook address okay, I need some help with the problem !

[Chintan Gajjar]

i dont use Facebook but you can reach me out at chintangajjar013@gmail.com.