We're trying to debug a project on Call Studio 11 but after the Tomcat starts and connect is pressed, it says disconnected and the debug never starts. The project we created to see the error is very simple with just an audio element and then hangup. We see http 502 errors in the voice browser logs and no errors in audium logs. No global error log files are created at all. I'm attaching the logs and the screenshots. Any ideas what the problem could be?
Thanks in advance
I've never had luck getting the Debugger to work with MS speech reco.
I have used the MS Text to Speechwith the debugger and it works well,
although isn't necessary. Without the TTS, you'll read the prompts in
the bottom right pane, instead of hearing them.
NOTE: when you've selected to use MS TTS with the Debugger, it causes
the debugger to try to retrieve your audio files. If you don't have
audio files, then it'll resort to playing the TTS.
This causes a problem in the Debugger if you have configured a VoiceXML
Property named fetchaudio to play audio during web service delays to the
caller. It causes the Debugger to stop working at that point.
Other reasons that I've seen the Debugger stop (as you're seeing) is if
you have the # symbol inserted into one of you TTS prompts.
When in doubt, disable the TTS and reboot. It usually fixes all the
issues, unless there's another problem in your code.
I deselected the TTS but still the same error persists. There's no way that the app has another error because it's just a simple audio, nothing else. Here's the screenshot of the only element
1. What do you have configured in the App under Project / Properties /
Call Studio / General Settings, and Root Doc Settings?
2. Are you running Studio on a Windows Server machine? If so, perhaps
you need to right-click and start Studio as Administrator?
If you still can't get the debugger to work, I'd try uninstalling Studio
and re-installing Studio.
What operating system do you have it on? I'd suggest Windows 7.
Also, what exact Studio version do you have? build date of your Studio
do you have?
Do you have any patches installed?
Here's the general settings , nothing is set in root doc properties.
The Call Studio version is Version: 11.0.(1) Build id: 201509011404 and ET8 patch is installed. The os is windows 7 enterprise and it's not a server machine
What about under Project/ Properties / Call Studio / Root Doc Settings?
Have you put any custom java classes into the directory:
Was this studio installed on a system that had an older version of
studio on it before? If so, I suggest uninstalling Studio and then
ensure all the studio directories are removed, reboot, then try
Root Doc Settings are empty and no custom classes under AUDIUM_HOME\common\classes. Also this workstation did not have any previous versions before, so I'm not sure uninstalling would help as this is a fairly new install. Do you have any helpful documents about call studio debugger?