Contact Center

Hi All,I have a legacy TAPI app (JTAPI) that performs call control and works very well and offers all CTI functionality that I need, and this happens to work well on UCCX thanks to the CUCM and its CTI Manager with JTAPI, however I now want to expand...

Hello,A customer with our call recording solution has CUCM 11.x and UCCX 11.x.  The customer would like to tag each call recording with agent ID. It will ease search by filtering "Agent ID".Which API is appropriate for this task? In UCCE, there is CT...

Hi Guys,I have a problem with integrated queue activities in PCCE/eGain integration system. We configure two MRD's - separately for Chat activities and Audio/Video activities. For routing we are using ICM script with standard Dialed Number (DN) and Q...

HiWe're trying to debug a project on Call Studio 11 but after the Tomcat starts and connect is pressed, it says disconnected and the debug never starts. The project we created to see the error is very simple with just an audio element and then hangup...

Hi,One of our customers is on UCCE platform with multiple PGs (and Finesse Servers). The customer has a single custom desktop instance connecting to multiple Finesse Servers via the API.As each of the Finesse Servers has its own not ready codes, the ...

Have added couple of Blog about the usage of Studio debugger, sharing it with the devnet.Working with CVP Call Studio DebuggerSet Breakpoints in Call Studio and Custom Code to Debug Apps

Is there a way to invoke the gadget  for testing incoming calls pro grammatically?

We are trying to connect to an Oracle 12C.1 database and want to execute a stored procedures. From what I read we need to create a custom element. Does anyone have the JAVA code for a element that will do this? We are on CVP10.1

  Using Studio V11 and have added a Voice Element to the call-flow.  Making reference to an external DTMF grammar, and I would like to set the max-age attribute in the <grammar> tag.   Is it possible using the GUI to set max-age attribute at the <gra...

Hi all,Does anyone have a screen crawler gadget for Finesse; basically we would like to send broadcast messages to all finesse users via a screen crawler/ticker.Thanks.