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Intro to Ansible

Good Documentation

The Great Selenelion


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can't get a phone book request from finesse

Hello, I use Finesse Cisco Finesse 11.5 API. I can get a userinfo's request with jquery ajax from frontend, the codes like this:$.ajax({   url:"http://finesse2.cc.tel.mcra.fr/finesse/api/User/7131000",   async:true,   type:"get",   headers:{   Author...

Resolved! Call Studio APP Troubleshooting

Last week I upgraded my CVP Combo servers from 11.0 to 11.5.  Now I am having a problem with the prompt manager application that allows customers to record an Adhoc greeting.  The playing of sound files to callers is still working.Since the CVP upgra...

Modify Agent Desktop GUI

Hello,I ran into a small challenge, i must modify the Agent Desktop skin. At this moment orientation is horizontal , but a vertical design would be better for me. Does it possible to modify the GUI or add a new skin (at least re-order the buttons at ...

Resolved! Finesse - ICM and UCM Call IDs

Can anyone clarify for me, if it is possible to get the CUCM (Jtapi) Call ID via the Finesse API.And also the ICM Router Call Key Day and Router Call key IDs?These were available via CTIOS, but unsure if its possible with Finesse.I know I could set a...

Campaign Outbound cancel call

Hi,I am trying to convert outbound campaign feature added to CTIOS  VB.NET 9.0.* to Finesse gadget 10.5 A number of customization were added to CTIOS application. One of them is Cancel Call and below is the codem_call.Clear().I am looking for corresp...

Resolved! How to get EstimatedWaitTime in CallBackAPI in TaskRouting PCCE 11.5 SandBox

Whenever a task is created, it returns a refURL in header for polling. Now according to the documentation, if task status is "Queued" it should return estimatedWaitTime in response but it doesn't return. Is there any configuration I need to do or nee...

HeartBeatDaemon failed to get access token

Hi,We are trying with the context service APIs and facing some errors while registering , de registering  and creating POD, a customer using context service APIWhile registering we are getting:-         Failed to authorize for session xxxxxxx-xxxxxxx...

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