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Call Studio Rest Client timeout not working

ZoharYosef84581
Level 1
Level 1

Hello and thanks for reading my question.

I set a Connect Timeout of 3000ms for my Rest Client element.

When the api is not responding the gets call "stuck", the caller only hears silence, and the script does not proceed.

The Rest Client element doesn't have an error exit state.

How can i make sure that if my server isn't answering, the caller will proceed to the queue?

 

In this weird state the vxml server logs show this line:

",,end,how,disconnect"

1 Reply 1

david.macias
VIP Alumni
VIP Alumni

You can check the status of the element for example 200 or not 200 and that should tell you it's an error. More than likely the element is getting no data and your next elements are doing something with that data and that's where you're getting the error.

 

david