cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements
319
Views
0
Helpful
0
Replies

Call Type Historical report to show total number of calls queued

I have a custom report that fetching data from Call Type Interval table. Calls Offered, MaxCallsQueued are the available fields. But Additionally I want to add a field 'Total number of calls queued' in that particular Call Type for the filtered Date and Time. I searched UCCE Db Schema and I guess CallQHandled would be helpful for this. Is this OK or Do I need to refer some other fields?

CallsQHandled.PNG

Thanks and Regards,
Sathiya Kumar V M
Senior Database Developer
0 REPLIES 0
Create
Recognize Your Peers
Content for Community-Ad