About Sathiya Kumar

Sathiya Kumar · 03-05-2021

For a PCCE 12.0 system that contains calls routing based on PrecisionQueueID, those data shall be fetched from Router_Queue_Interval / Skill_Group_Interval for Interval data and Termination_Call_Detail / Route_Call_Detail for detailed data. But I cou...

Sathiya Kumar · 02-13-2020

I have a requirement to schedule a customized CUIC report that should generate report in XLS format for one time a day. That XLS file should have different colours in different headers. I understand we shall have threshold setting for field values in...

Sathiya Kumar · 01-29-2020

We all know that CUIC has 8000 row of data limitation for Historical Report and 3000 rows for Rows for Real Time Reports. Does this has changed in 12.0? If so could you please share any reference doc as I couldn't able to see in Cisco websites.

Sathiya Kumar · 06-06-2019

I understand there is a Limitation of showing number of Rows in CUIC, ie. 8000. Has it been increased in the latest version of CUIC? If Yes/No, Do we have Cisco Document reference for the same?

Sathiya Kumar · 08-21-2018

As you aware Agent_Event_Detail table of AWDB will be updating whenever Event change is occurring. When an agent going for Lunch @2PM and changing his state to Break @2:10Pm, then DB will update with Lunch Duration 600 Seconds. If an event is continu...

Sathiya Kumar · 03-08-2021

Skill_Group_Interval table should be having direct HoldTime field it and it should be the correct value for fetching HoldTime. As per Cisco documentation of Reporting Guide, Precision Queue Historical All Fields Report has HoldTime that's being fetch...

Sathiya Kumar · 03-07-2021

This is helpful but the document you linked has 11.5 version and I asked for 12.0. In 11.5 below logic is mentioned in the Reporting Guide,Precision Queue Interval All Fields Report:Total : The total number of tasks completed by this precision queue ...

Sathiya Kumar · 03-05-2021

Actually I asked two questions, 1. For PQ based data, which table should be referred to calculate Offered, Answered and Abandoned and other summary stats? 2. For second question, you have given answer like, If PQ is not received the answer and it wil...

Sathiya Kumar · 01-31-2020

King, Thank for the answer with link. It really helps me.

Sathiya Kumar · 01-29-2020

Mike. Thank you for the response.If not Cisco has to take care of this suggestion as it has been a huge trouble for Report Users who want to see data more than 8000 rows. Even though we have a work around of having a page filter, it should be fixed i...

Member Since	‎09-07-2016 04:27 AM
Date Last Visited	‎03-14-2021 10:18 PM
Posts	29
Total Helpful Votes Received	25

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How good to use Skill_Group_Interval table instead of Router_Queue_Interval for fetching PrecisionQueueID based data?

Is it possible to have a coloured field headers in a Scheduled Report in CUIC 11.6?

UCCX 12.0 - Has 8000 row limitation overcomed for Historical Reports and the same way for Real Time Reports?

Has 8000 row limitation been rectified in CUIC 11.6 Version? If so do we have Cisco Document reference for the same?

How to show Start Time and End Time of Events from Agent_Event_Detail table in CUIC Report?

Re: CUIC HoldTime appears inaccurate in PQ All Fields Reportsue

Re: How good to use Skill_Group_Interval table instead of Router_Queue_Interval for fetching PrecisionQueueID based data?

Re: How good to use Skill_Group_Interval table instead of Router_Queue_Interval for fetching PrecisionQueueID based data?

Re: UCCX 12.0 - Has 8000 row limitation overcomed for Historical Reports and the same way for Real Time Reports?

Re: UCCX 12.0 - Has 8000 row limitation overcomed for Historical Reports and the same way for Real Time Reports?