About Sathiya Kumar

Sathiya Kumar · 05-28-2024

Hello Members,In Webex CC Historical Reports, we have standard reports with various filtering options. However, I am looking for a specific filter method. Specifically, I need to select multiple days and specify a time interval so that the report fet...

Sathiya Kumar · 03-05-2021

For a PCCE 12.0 system that contains calls routing based on PrecisionQueueID, those data shall be fetched from Router_Queue_Interval / Skill_Group_Interval for Interval data and Termination_Call_Detail / Route_Call_Detail for detailed data. But I cou...

Sathiya Kumar · 02-13-2020

I have a requirement to schedule a customized CUIC report that should generate report in XLS format for one time a day. That XLS file should have different colours in different headers. I understand we shall have threshold setting for field values in...

Sathiya Kumar · 01-29-2020

We all know that CUIC has 8000 row of data limitation for Historical Report and 3000 rows for Rows for Real Time Reports. Does this has changed in 12.0? If so could you please share any reference doc as I couldn't able to see in Cisco websites.

Sathiya Kumar · 06-06-2019

I understand there is a Limitation of showing number of Rows in CUIC, ie. 8000. Has it been increased in the latest version of CUIC? If Yes/No, Do we have Cisco Document reference for the same?

Sathiya Kumar · 05-31-2024

Thanks @Janos Benyovszki for the response.I'm using 'Queue All Fields Report' under Visualization -> Stock Reports -> Historical Reports -> Queue ReportsI'm not using any API report so far. My question is if I want to have additional filters in the r...

Sathiya Kumar · 03-08-2021

Skill_Group_Interval table should be having direct HoldTime field it and it should be the correct value for fetching HoldTime. As per Cisco documentation of Reporting Guide, Precision Queue Historical All Fields Report has HoldTime that's being fetch...

Sathiya Kumar · 03-07-2021

This is helpful but the document you linked has 11.5 version and I asked for 12.0. In 11.5 below logic is mentioned in the Reporting Guide,Precision Queue Interval All Fields Report:Total : The total number of tasks completed by this precision queue ...

Sathiya Kumar · 03-05-2021

Actually I asked two questions, 1. For PQ based data, which table should be referred to calculate Offered, Answered and Abandoned and other summary stats? 2. For second question, you have given answer like, If PQ is not received the answer and it wil...

Sathiya Kumar · 01-31-2020

King, Thank for the answer with link. It really helps me.

Member Since	‎09-07-2016 04:27 AM
Date Last Visited	‎06-11-2024 01:03 AM
Posts	31
Total Helpful Votes Received	25

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What is the possibility of having custom report filter through API

How good to use Skill_Group_Interval table instead of Router_Queue_Interval for fetching PrecisionQueueID based data?

Is it possible to have a coloured field headers in a Scheduled Report in CUIC 11.6?

UCCX 12.0 - Has 8000 row limitation overcomed for Historical Reports and the same way for Real Time Reports?

Has 8000 row limitation been rectified in CUIC 11.6 Version? If so do we have Cisco Document reference for the same?

Re: What is the possibility of having custom report filter through API

Re: CUIC HoldTime appears inaccurate in PQ All Fields Reportsue

Re: How good to use Skill_Group_Interval table instead of Router_Queue_Interval for fetching PrecisionQueueID based data?

Re: How good to use Skill_Group_Interval table instead of Router_Queue_Interval for fetching PrecisionQueueID based data?

Re: UCCX 12.0 - Has 8000 row limitation overcomed for Historical Reports and the same way for Real Time Reports?