Sathiya Kumar
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Level 1
Member since ‎09-07-2016

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  • 29 Posts
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  • 25 Helpful votes Received
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For a PCCE 12.0 system that contains calls routing based on PrecisionQueueID, those data shall be fetched from Router_Queue_Interval / Skill_Group_Interval for Interval data and Termination_Call_Detail / Route_Call_Detail for detailed data. But I cou...
I have a requirement to schedule a customized CUIC report that should generate report in XLS format for one time a day. That XLS file should have different colours in different headers. I understand we shall have threshold setting for field values in...
We all know that CUIC has 8000 row of data limitation for Historical Report and 3000 rows for Rows for Real Time Reports. Does this has changed in 12.0? If so could you please share any reference doc as I couldn't able to see in Cisco websites.
I understand there is a Limitation of showing number of Rows in CUIC, ie. 8000. Has it been increased in the latest version of CUIC? If Yes/No, Do we have Cisco Document reference for the same?
As you aware Agent_Event_Detail table of AWDB will be updating whenever Event change is occurring. When an agent going for Lunch @2PM and changing his state to Break @2:10Pm, then DB will update with Lunch Duration 600 Seconds. If an event is continu...
Community Statistics
Member Since ‎09-07-2016 04:27 AM
Date Last Visited ‎03-14-2021 10:18 PM
Posts 29
Total Helpful Votes Received 25