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HTTP Bosh Bind Error 400 - Non gadget in IE

Hi,I am facing Bad Request 400 Error in http-bind/ on Non-gadget. I could not connect to finesse xmpp bosh in IE which greater than version 8. But it works in IE8, Chrome, Safari, Firefox. Because of this, I am not receiving the change events in Non ...

Get / Send ICM data in a CVP Script

Hi,My objective is to translate a CCX Script in a Call Studio script and I'm not sure on the way to do with "Get/Send Enterprise Call Info" functionnality with Call Studio.1) Get data from ICMI'm working with an ICM script that calls a CVP Script. I ...

How to trigger a custom timer event

Hi, I'm working on CVP 10.5. I want to route my call studio flow to a special menu after a period of time, for example after 60 seconds i want to prompt a special audio. But my call wont be ended, will continue after 60 seconds as well. Is it possibl...

Preview Outbound Call Variables

Is there a way to present other call variable to the agent during the Reservation call other than AccountNumber, BuddyName, and CampaignName? For example, the outbound dialer import file has the fields LastName, FirstName, AccountNumber, City, and S...

CUIC 9.01 Report Definitions.

Hi Team, I'm experiencing some difficulty on my CUIC reporting. I'm trying to create a report that can shoe the HandleTime on this format. hh:mm:sec. I also Would like to see the SL Total,. Please let me know if you can help. Here is My Custom Report...

CUIC Live Data Custom Report Definition Field

The stock 11.0 report definition "RD Agent" includes a formula field for Duration. The formula being used for that field is:DURATION(${agent.agentMRDs.dateTimeLastStateChange})When I attempt to recreate this field in my own custom report definition, ...

Resolved! Finesse JS Library Get Login Name?

Out of curiosity, why is there still no getLoginName() method for the finesse.restservices.User object? There is getExtension(), getFirstName() and getLastName() for the User object, and we can easily retrieve AgentID from Config.id (not well documen...

Resolved! Sign in to Talking State if agent state is taking during relogin

Hi we are doing fail over scenario where agent in call with customer but finesse server down, but agent wants to sign in to talking state so that agent can get call info and serve customer. Is it possible to sign in when agent state is staking Regard...

Need assistance creating a custom CUIC report for CCX

TAC has referred me to come here for assistance. the following is what I am trying to do I hope I am explaining my needs correctly.I am trying to create a report that will output file with the following information with no headers and in the order l...

Resolved! CTIOS end of life for UCCE 11.0

Hi,Would appreciate any advice or answer someone could provide on this query regarding UCCE v11.0 and 3rd party apps written using CTIOS.I recently noticed that there has been an end of life issued for CTI OS on UCCE:End-of-Sale and End-of-Life Annou...

Resolved! PCCE

Is this interface also available when using a PCCE server? ThanksMatt

Resolved! How to make SocialMiner to recognize customer for Task Routing requests?

When Task routing is configured with Context Service as described in the docs, Social Miner seem to create new customer for every request and polluting Context Service with multiple copies of the same customer. At least it looks like that in the sta...

Resolved! Problem with creating a Gauge View in CUIC

When I'm trying to create a gauge view on a new cuic report with a new report definition,the field list remaining empty while in the chart view the fild list is OK.CUIC is in version 11.5(1) Build 11.5.1.10000.86.I have created a new report definitio...

Resolved! app summary tables not populated (11.0 Rpg server)

I have cvp 11.0 (patches 11.01.08.24 and 11.01.16.46) and my app summary tables in the reporting server have stopped being populated. Does anyone know why, or how to diagnose/fix that problem?This is for classroom training, so I can (if necessary) u...

Resolved! CUIC Report for Agent Status History

I have installed the stock reports for CUIC. None of them provide the information I'm needing. I'm looking for a simple report showing the agent status changes and time stamp. Technically, I just need to see Login, busy, and logout status. I know...

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Forum Posts

HTTP Bosh Bind Error 400 - Non gadget in IE

Get / Send ICM data in a CVP Script

How to trigger a custom timer event

Preview Outbound Call Variables

CUIC 9.01 Report Definitions.

CUIC Live Data Custom Report Definition Field

Resolved! Finesse JS Library Get Login Name?

Resolved! Sign in to Talking State if agent state is taking during relogin

Need assistance creating a custom CUIC report for CCX

Resolved! CTIOS end of life for UCCE 11.0

Resolved! PCCE

Resolved! How to make SocialMiner to recognize customer for Task Routing requests?

Resolved! Problem with creating a Gauge View in CUIC

Resolved! app summary tables not populated (11.0 Rpg server)

Resolved! CUIC Report for Agent Status History

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