CALLING A CONTACT CENTER FROM THE WEB

[alicia.vega]

Hello,

I have a customer interested in the following solution:

- The customer has a web page with information about its products;
- A web visitor can "click" in a link and, automatically, launch a video call with an agent.

They are studying third party solutions, as Whisbi (http://www.whisbi.com/en).

Has the Cisco Unified Contact Center Express solution any possibility of providing this service?

Thank you very much.

[Muhammad Raza]

Hi Alicia,

               I am not sure about UCCX bout with UCCE & CVP you can provide that service.

"Cisco Unified CVP supports audio-based self-service and queuing for calls, which optionally become video calls when routed to a contact center agent. This support provides rich caller-agent interactions while saving cost and bandwidth during the self-service portion of the call. Video contact center is supported in this way for the following calling endpoints:

• Cisco TelePresence^™ communications system

• Third-generation (3G) mobile devices (when connected to the network through a Cisco Integrated 3G-324M Gateway)

• Cisco Unified Video Advantage cameras

• Cisco Unified IP Phone 7985G videophone"

http://www.cisco.com/en/US/customer/prod/collateral/voicesw/custcosw/ps5694/ps1006/data_sheet_c78-626453.html

Regards,

MAR

[alicia.vega]

Thank you MAR,

Unfortunately UCCE & CVP solution is very expensive for the type of customer we're thinking about (30 agents maximum).

We're looking for a third party solution integrable with UCCX. Does anybody know any interesting product?